Bilingual (French & English) Operations Specialist I

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

About Host Operations

Host Operations is responsible for:

- Managing the day-to-day transactions of the Wealth and Personal banking business
- Running operations for our Commercial Banking business and supporting our Global Banking and Markets businesses to serve customers across their global networks
- Simplifying the way we run HSBC, introducing automation to reduce workload and costs and improve the experience of customers
- Helping to drive change for the bank’s global businesses and functions, for the benefit of HSBC and our customers

About the role:
This position is accountable to accurately and efficiently perform a range of administrative functions to support the servicing of cards and loans (credit cards). This position is accountable to maintain an efficient routine while conforming to the bank’s operating standards and policies.

**Responsibilities**:

- Complete most complex processing, operational, servicing and/or accounting-related duties in support of assigned area. Resolve issues as required and refer unusual problems to higher levels.
- May reconcile and balance accounts, verify accuracy of computation and resolve discrepancies.
- Operate various office and/or mechanical equipment including personal computer, typewriter, adding machine, copier, microfilmer, etc, as required to complete duties in a timely and accurate manner.
- Maintain appropriate records of activities; prepare daily worksheets and reports as necessary.
- Promote an environment that supports diversity and reflects the HSBC brand.
- The position makes decisions within assigned authority. Decisions beyond assigned authority are referred to higher management for approval.
- Ensure activities comply with pertinent internal standards and external regulations.
- Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
- Complete other responsibilities, as assigned.

Requirements
- French - Verbal & Written communication skills.
- Minimum of two years proven and progressive operational experience or equivalent.
- Minimum of high school diploma or equivalent experience.
- Proven organizational, planning, analytical, problem-solving, customer service and communication skills.
- Proficiency with personal computers as well as pertinent mainframe systems and software packages.
- Knowledge of operational policies and procedures for assigned area.
- Knowledge of the fundamentals of personal credit and account administration gained through minimum of one-year experience in both personal mortgage/loan setups.
- Ability to maintain confidentiality as well as operate pertinent office and/or mechanical equipment.

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.