Customer Service Representative

3 days ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**: Customer Service Representative - Gore Meadows Summer 2025

**DEPARTMENT**: Community Services

**JOB STATUS & DURATION**: Part-time, seasonal and temporary

**HOURS OF WORK**:variable hours; 24 hours a week

**NUMBER OF POSITIONS**:5

**LOCATION**: GORE MEADOWS COMMUNITY CENTER LIBRARY

**HOURLY RATE**: $20.21

**POSTING DATE**: February 25, 2025

**CLOSING DATE**: March 16, 2025

**AREA OF RESPONSIBILITY**:
Reports to the Recreation Supervisor/ Supervisor on Duty, provide professional front-line customer service support, responding to facility inquiries, program information and services that result in a positive experience.
- Provide a high-level of front-line customer service including greeting, and engaging customers and providing program information and program availability with a strong focus on customers’ needs and wants and remembering to “upsell” where possible
- Answer telephone calls and respond to customer concerns/ inquiries in a professional manner
- Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions
- Handle feedback in a professional manner while providing exceptional customer service
- Provide support to the Facility Clerk (facility dependent)
- Balance and verify daily revenue and complete administrative paperwork and reports
- Complete administrative duties in a timely manner (eg. opening and closing procedures, count sheets, payroll)
- Maintain a safe and tidy work space
- Report all concerns, accidents and incidents to immediate supervisor and take appropriate action
- Responsible to complete administrative duties in a timely manner; includes reports and documentation
- Maintain an understanding of department programs and services
- Assist with concessions operations when required (facility dependant)
- Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
- Attend meetings/training as required
- Performs other duties as assigned

**SELECTION CRITERIA**:

- Minimum 16 years of age
- Intermediate computer skills (Word/Excel/Outlook)
- Current Standard First Aid / CPR C from an accredited organization, or the ability to obtain within 1 month of date of hire
- Exceptional customer service and communication skills

Additional Criteria for Peel Village Golf Course
- Minimum 18 years of age
- Smart Serve certification, or the ability to obtain within 1 month of date of hire
- Valid “G2” Ontario driver’s licence and the ability to obtain a City of Brampton Off Road Vehicle Operator’s Permit considered an asset.
- **Preference will be given to students that have a permanent residency in Brampton._
- **_Various tests and/or exams may be administered as part of the selection criteria._

**Interview**:Our recruitment process will be completed with video conference technology.

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