Sheraton Newfoundland Hotel

Steeped in history and built on the site of the old Fort William at the base of Signal Hill, the Sheraton Hotel Newfoundland blends elegance with the vibrant and colourful atmosphere of one of the oldest cities in North America. Our premier location overlooking St. John’s harbour, is just minutes from area attractions, boutique shopping and the legendary George Street entertainment district.
- Our 301 modern rooms and suites offer our guests a relaxing retreat whether travelling on business or pleasure. With over 18,000 sq ft of well appointed function space, we can meet the needs of any event or conference.

We are passionate professional hoteliers dedicated to the art of hospitality Our team members are committed to providing exceptional personalized service to our guests; our dedication to the customer shows in everything we do. We put people first

Westmont is committed to being a leader in hospitality ownership and management focusing on delivering superior results for our Guests, Associates and Partners while adhering to high standards.

Westmont embodies the following Values:

- Entrepreneurial
- Ethical
- Flexible
- Family Oriented
- Creative
- Empowered

We are seeking a CASUAL Server for our BIvver Restaurant. We offer competitive wages in addition to hotel room discounts at all Marriott International hotels around the world.

**Scope**:

- Provides prompt and courteous food and beverage service to restaurant guests while maximizing sales and guest satisfaction.

**Primary Responsibilities**:

- Describes all menu items; methods of preparation and prices as needed.
- Accommodates any special requests that the kitchen is able to deliver for the guest.
- Upsells established menu items or specials to maximize food and beverage revenues.
- Serves menu items to guests in a prompt and courteous manner and according to established service standards.
- Performs pre
- and post-shift side work; stock service station, makes coffee, etc.
- Forwards customer payments to cashier for completion of the transaction; receives change from cashier and returns change promptly to guest.
- May assist Greeter/ Cashier with greeting and seating guests; may assist bus person with clearing table and filling glasses.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.

**Note: Other duties as assigned by supervisor or management**

**Qualifications**:
**Education/ Experience**: Basic reading, writing and math. Food service experience with general knowledge of restaurant operations, is preferred.

**Certification and/or License Requirement**:Alcohol awareness certification and/or food service permit as required by local or state government agency.

**Skills**:

- Customer service.
- Interpersonal communications.

**Working Conditions**:

- Will be required to work nights, weekends and holidays.
- Will be required to work in fast paced, stressful environment.
- May be asked to work overtime.

**Physical and Cognitive Abilities**:
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to provide prompt and courteous service to restaurant guests, therefore a significant portion of the time is spent speaking, listening, walking, standing and carrying.

The vast majority of time is spent servicing the menu items, which is typically done while standing up and walking.

Communication skills are used a significant amount of the time when talking with guests or staff and when given instructions.

Carrying, lifting, and pushing items of up to 75 pounds (i.e. plates, utensils, trays, tables, carts) occurs frequently.

Reading and writing abilities are utilized frequently when documenting a guest’s order, reading the menu, or when processing customer payments.

Reasoning, problem solving and organizational abilities are used often.

Basic mathematical skills are used when completing customer payment transactions.