Systems Analyst I

**Status**: Regular, Full-Time
**Number of Positions**: 1
**Work Location**:Hybrid, Vancouver B.C. (a minimum of 2 days in office)
**Expected Start Date**: January 2025

**Who we are**

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

**BCCNM’s commitment to Indigenous Specific Anti-Racism**

BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada, BCCNM has the opportunity to influence the health professionals we regulate, as well as the broader health-care system, to break the cycle of racism, and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist, and to support the health professionals we regulate to do the same.

**What we offer you***

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner.

The expected starting base salary for this position is $63,719 - $66,945 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.

In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. And we contribute to B.C.'s Municipal Pension Plan to help you secure your retirement income. Throughout your career with us, you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life, we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

**What you’ll be doing**

Reporting to the Director, Information Technology, and under the direction of the Information Systems Quality Assurance Analyst/Team Lead, the Systems Analyst I (SA I) works with a team consisting of staff and a consortium of colleges sharing information systems, to provide escalated helpdesk support, testing and to assist with a number of current and upcoming information systems projects. To be successful in this role, the SA I needs to learn key information systems such as CRM, SharePoint and MS Great Plains accounting system and the business processes of BCCNM and its consortium partners.

The SA I role understands the basic configuration options within key systems and modifies and maintains these configurations, while identifying opportunities for system optimization
- Modifies configurations and custom settings for key systems to support desired business processes.
- Triages, monitors, investigates, resolves, and responds to staff and registrant related information systems issues in a timely manner.
- Supports data migration into key systems.
- Work with Finance team to review and report on financial transactions processed in CRM/Accounting system to identify and reconcile data irregularities
- Assist development and business teams in troubleshooting various CRM configuration and user requests
- Provide input to system requirements documentation.
- Provide input for enhancements opportunities to existing processes and systems as needed.
- Supports ongoing system testing; assists in creating test plans for user stories.
- Updates procedure documents where necessary and assists with maintaining user manuals.
- Assists in providing support to train users on key systems, and assists new employees to learn to use business systems when required (e.g. CRM training).
- Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.

Your education & skills
- Bachelor’s Degree in a Computer Science, Computer Information Systems (CIS) or BBA program with a concentration in Management Information Systems (MIS)
- 1-4 years of related experience; or the equiva