Dining Services Manager

**DINING SERVICES MANAGER**

**ABOUT US**

We’re **Signature Retirement Living**, and we believe that enjoying life is what Vibrant Seniors Living should be all about. We hire outstanding people who truly care about seniors and understand their needs. We value our staff and believe in providing a culture that cultivates and celebrates success, offering excellent benefits and perks, and a vibrant, fun, safe work environment, and much more As we continue to expand, we invite you to be a part of building a reputation that will stand the test of time. If you are passionate, creative, caring and energetic, we would like to hear from you

**THE OPPORTUNITY**

**The Vista on Sparks**, located in Ottawa, Ontario is actively seeking an energetic, enthusiastic and self-motivated individual to join our growing team.

Reporting to the **Executive Director**, the **Dining Services Manager** is responsible for managing all aspects of Front of House service, including dining rooms, Bistro, room service, and events in collaboration with Culinary and other departments to create and maintain a memorable dining experience. Focusing on service quality, dining room setup, cleanliness, and delivery of meals in compliance with the residents’ dietary needs, expectations, relevant legislative/regulatory requirements, and Company policies and procedures.

**THE SPECIFICS**
- Employment Term: Permanent
- Job Type: Full-Time Salaried (based on 80 hours biweekly, including rotational weekends)
- Work Location and Arrangement: Ottawa, ONSITE
- Vacancy Status: Existing Vacancy
- Compensation: $55,000 - $62,000 annual base salary; also eligible for a discretionary, performance-based bonus

**PRIMARY RESPONSIBILITIES**
- Ensure all residents and guests are greeted and welcomed in a friendly manner and their questions are answered as required; become familiar with resident preferences.
- Attend to and resolve customer concerns in a professional manner, and/or refer to the Executive Chef as required.
- Coordinate guest reservations and work closely with the Marketing department to ensure potential residents are invited to have a meal and enjoy their dining experience.
- Work as part of the team to take and confirm resident census, seat residents/guests, serve beverages and help clear tables to ensure timely turnaround time.
- Consult with Care Team to ensure special requests/diets are served to the appropriate residents.
- Enforce and adhere to all appropriate workplace regulations, compliances, and legislation regarding health and safety, food service standards, and Company policies and procedures.
- Employ the highest standards of professionalism by following the Company dress code, and providing leadership by example within the department.
- Conduct employee recruitment, training, and scheduling ensuring all applicable compliance requirements and company policies are met.
- Coordinate staff activities by scheduling work assignments, setting priorities, and delegating work accordingly; maintain shift schedules to ensure sufficient employee coverage.
- Attend/participate in residents’ food council meetings, staff meetings and required training.
- Perform server and other job duties as required.
- Continuously follow the established standards of service and ensure that these values are demonstrated in day-to-day practices.
- Demonstrate the ability to interact effectively within the team, suppliers, residents and families as well as external service.

**PHYSICAL REQUIREMENTS**
- Frequently lift up to 35 pounds; occasionally pull up to 50 pounds.
- Walk and stand on a variety of surfaces for at least 4 hours per day.
- Bend, kneel, and work with arms raised on a regular basis.

**WHO YOU ARE**
- High School (GED), or equivalent combination of education and experience.
- Demonstrated ability to plan & organize workload.
- Ability to remain calm and poised in urgent situations.
- Ability to guide and motivate employees.
- Minimum of 3 years’ experience in fine dining.
- Banquet experience is an asset
- Experience with supervising, coaching and training employees preferred.
- Safe Food Handling Certificate required.
- Smart Serve Certificate required.
- Computer proficiency including MS Office and POS systems.
- Sound English communication skills, both oral and written.
- Must be able to provide a police check with vulnerable sector screen upon hire.
- Must be able to provide results of TB (tuberculosis) testing (2-step skin test or chest x-ray) upon hire.
- Must be able to provide a record of vaccination for COVID-19 (minimum 2 doses) upon hire.

**ACCOMMODATION**
- In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process upon request._

**INTERVIEW COMMUNICATION**

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$62,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
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