Service Advisor

7 days ago


Bolton, Canada Fines Ford Lincoln Sales & Service Ltd Full time

**Responsibilities**

The Service Advisor has a wide variety of responsibilities, including but not exclusive to:

- Greeting customers on the phone or in person
- Scheduling appointments
- Explaining the nature of repairs to customers, liaising between the technician and the customer
- Providing repair recommendations to customers
- Advising customers how to maintain their vehicle
- Selling parts & labour
- Providing an extraordinary experience for all Fines Ford Lincoln customers
- Utilizing Ford corporate programs when required (ie: FMC360, Prior Approval)
- Providing updates and escalating issues, when required, to the CE Manager

**Skills and Attributes**
- An Advisor who interacts with customers in a kind, empathetic and professional manner
- Ability to handle a high volume of customers/appointments without sacrificing accuracy
- Ability to build rapport with customers
- Detail oriented and highly organized
- Team player who knowledge shares with peers and manager
- Excellent written & verbal communication skills

**Qualifications**
- Valid Ontario Driver's License and a clean driver record

**Experience**
- Appointment booking experience in a busy shop or dealership
- Previous Ford & Lincoln experience is an asset, but not mandatory

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$100,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay

Work Location: In person


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