Service Advisor
2 weeks ago
**Responsibilities**
The Service Advisor has a wide variety of responsibilities, including but not exclusive to:
- Greeting customers on the phone or in person
- Scheduling appointments
- Explaining the nature of repairs to customers, liaising between the technician and the customer
- Providing repair recommendations to customers
- Advising customers how to maintain their vehicle
- Selling parts & labour
- Providing an extraordinary experience for all Fines Ford Lincoln customers
- Utilizing Ford corporate programs when required (ie: FMC360, Prior Approval)
- Providing updates and escalating issues, when required to management
**Skills and Attributes**
- An Advisor who interacts with customers in a kind, empathetic and professional manner
- Ability to handle a high volume of customers/appointments without sacrificing accuracy
- Ability to build rapport with customers
- Detail oriented and highly organized
- Team player who knowledge shares with peers and manager
- Excellent written & verbal communication skills
**Qualifications**
- Valid Ontario Driver's License and a clean driver record
**Experience**
- Appointment booking experience in a busy shop or dealership
- Previous Ford & Lincoln experience is an asset, but not mandatory
**Job Types**: Full-time, Permanent
Pay: $50,000.00-$100,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Store discount
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
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