Facility Operations Manager

JLL supports the Whole You, personally and professionally.
This role is located in Ottawa, ON (Kanata)
The Facility Operations Manager is responsible for overseeing the maintenance and repair operations within a specific region. This role requires strong leadership skills, technical expertise, and the ability to collaborate with cross-functional teams, clients, and stakeholders. The Facility Operations Manager will play a critical role in ensuring optimal facility performance, high-quality maintenance services, and client satisfaction.
WHAT YOU’LL DO
Provide strategic leadership and direction for maintenance and repair operations.
Collaborate with stakeholders to understand maintenance and repair needs, goals, and objectives.
Manage customer satisfaction, discuss any recommended changes to the overall program and the financial impact possible on facilities operations. Work with the operations team on results/expectations.
Develop and implement strategies to optimize facility performance, minimize downtime, and enhance operational efficiency.
Oversee the delivery of maintenance and repair services, ensuring high-quality service delivery, compliance with standards, and adherence to service level agreements (SLAs).
Monitor performance of maintenance vendors and contractors through key performance indicators (KPIs) and metrics, implementing continuous improvement initiatives.
Collaborate with cross-functional teams to align maintenance and repair activities with client requirements and operational goals.
Support in developing and managing budgets for maintenance and repair operations, tracking expenses and identifying opportunities for cost optimization.
Foster positive working relationships with internal and external stakeholders associated.
Ensure compliance with regulatory requirements, health and safety standards, and JLL's policies and procedures.
Stay informed about industry trends, emerging technologies, and best practices in facility maintenance and repair.
Conduct regular site visits and inspections to assess the condition of facilities and identify maintenance needs.
Develop and implement preventive maintenance programs, schedules, and protocols to prolong asset lifespan and minimize disruptions.
Verify accuracy and integrity of maintenance and repair data, ensuring appropriate documentation and controls are in place.
Manages direct reports e.g. Engineers, Planner/Schedulers, 3rd party contractors/vendors, and/or temporary services. Provide on-site support as required to support and manage work efforts.
Work with Engineering staff/ Client Engineering team to prioritize and assign duties that align with client/JLL goals and objectives (i.e repairs & maintenance, project planning and implementation, renovation efforts, energy conservation, safety goals, etc.)
Assures compliance with JLL Management audit programs; JCAP, HSSE, and site policies, procedures and standard practices. Works with team on alignment and delivery.
Manage compliance of required local, state/provincial and federal laws and regulations
Respond to emergency calls.
Performs additional job duties as requested.
Support project development, continuous consultation, and commissioning.
Support in audits such as ISO, Environmental, Health, and Safety (EHS), and asset/facility systems.
Manages technical staff, including hiring, training, personnel development.
WHAT WE’RE LOOKING FOR
5 + years property management, maintenance & operations, leadership role. Experience in critical site / Data Center operations.
**Additional certification in one or more of the following**: HVAC, electrical, mechanical, refrigeration systems, process controls, mechanical power transmissions, plumbing, or engine repair. Certifications / licenses as maybe required by local or state/provincial jurisdictions.
Strong background in building maintenance required.
Bachelor's degree in Engineering, Facility Management, or a related field.
Industry Certification from IFMA - BOMA - AFE - AAMP is preferred.
Knowledge of Reliability Centered Maintenance principals and Root Cause Analyses.
Strong leadership and management skills, with the ability to drive strategic initiatives and develop high-performing teams.
Excellent understanding of maintenance and repair principles, methodologies, and best practices.
Strong technical knowledge of building systems, preventive maintenance, and safety regulations.
Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven decisions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Ability to work independently and handle multiple tasks in a fast-paced environment.
Ability to travel within Canada as well as the US.
WHAT’S IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring a