Student Services Coordinator

**About Computek College**

Do you want to be a part of a long-established and reputed post-secondary educational institution serving new Canadians? Are you a dedicated team player who is a smart self-starter with a strong work ethic and exceptional time management and project coordination skills? We are looking for savvy professionals to enhance our team as we expand our scope and delivery of innovative learning outcomes for our students.

Celebrating its remarkable 33rd year anniversary in 2024, Computek College is one of Ontario's leading private career colleges dedicated to providing practical learning for newcomers to become employed. Our students learn from industry proven instructors, access special workshops that give them a competitive edge in the job market, and effectively leverage financial aid and career services. We offer several diploma and certification programs in business, healthcare, and technology with additional weeknight and weekend classes.

**Our Values**
- We fundamentally believe that newcomers to Canada bring with them, knowledge and skills that affords them the right to decent work. We acknowledge their inherent dignity, wisdom, and agency.
- We are committed, therefore, to providing a nurturing learning environment that is equitable and inclusive where our newcomer students can realize their full potential.
- By facilitating the free expression of diverse perspectives in a respectful manner on campus, we create conditions for our diverse student body and staff to make a positive difference in all aspects of our college.

We are looking for an exceptional **Student Services Coordinator**to join our **Student Services** department.

The ability to speak Tigrinya and/ or Amharic is highly desirable.

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The **Student Services Coordinator** will assist with populating, planning, and delivering orientation sessions for new students, as well as creating and sending all login details. They will interact with customers to answer their inquiries and complete duties such as greeting guests, making appointments, creating schedules, handling correspondence, preparing paperwork, and maintaining a professional image.

On top of dealing directly with students and/or customers, the **Student Services Coordinator** works with a variety of supervisors and members of management to optimize customer care.

**DUTIES**

Duties include but are not limited to the following:

- Coordinate or participate in student orientation programs in colleges or universities.
- Provides administrative and secretarial support for administrative and student affairs activities.
- Provide academic information to prospective students
- Help students regarding career or vocational issues, career exploration and planning, résumé preparation, job interview skills etc.
- Advise and help students in crisis situations, provide counselling when necessary to students with difficulties in attendance and grades.
- Support the student CRM with an emphasis on retention, success, and student experience such as class scheduling, etc.
- Arranging, conducting, and tracking of Orientation and NACC Exam arrangements, administering, monitoring, grade admission tests, and entrance exams
- Provide explanations to students, resolve problems concerning their files and act as a resource person for student policies and procedures.
- Provide support in planning and managing graduation and/or other student events and activities.
- Develop and deliver holistic student programming rooted in theoretical framework and evaluate for effectiveness in achieving strategic goals, including but not limited to: Workshops, Peer programs, Transition programming, including orientation/graduation, and Alumni programming.
- Ensure compliance with regulatory requirements in the compilation of data in preparation for reporting, analysis, and presentation.
- Maintain breadth of knowledge required to engage in one-on-one advising of students.
- Engage with industry best practices in the field of student programming and development.
- Enhance the organization's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

**Qualifications, Requirements and Skills**:
The ability to speak Tigrinya and/or Amharic is an asset.
- 1 - 3 years related work experience planning, organizing, and leading programs designed to support student engagement, student success and customer service administration or similar position is preferred
- Bachelor’s Degree and/or College Diploma in an administration discipline is an asset
- Advanced knowledge of student development theories specializing in student leadership, engagement, and success is an asset
- Courteous, tactful, and effective communication with students, faculty and staff
- Strong customer service skills
- Experience in evaluating student success programs is desirable
- Computer savvy. Knowledge of MS Office (especially Excel and Word)
- Good