Office Coordinator

**Job Title**: Office Coordinator
**Reports To**: Team Lead, Student Services

**Job Purpose**:
The Office Coordinator works with a team of professional staff that support the student leadership and goals of the organization. The Office Coordinator supports the CCSAI offices and acts as a frontline ambassador for CCSAI to students, college staff and external stakeholders. The Office Coordinator will be required to work, effectively, and to foster cooperative relationships, with student leaders as part of a student-focused organization.

**Hours of Work**:Monday to Friday, 8:30 - 4:30 with some evening and/or weekends as required.

**Work Location**: Primarily located at Morningside campus, with travel to other campuses as required.

**Duties and Responsibilities**

**Administrative & Frontline Support**:

- Opens office for 8:30 am and closes office at 4:30 pm
- Actively monitors Zendesk and responds to LiveChat requests
- Ensures that general inquiries are directed appropriately and/or answered in a timely and professional manner
- Administers and supports all CCSAI services (advocacy, domestic student health plan, lawyer service, Fresh Produce Box, First Impression, Go Transit program, Foodbank etc.)
- Assists students with, as well as maintains, the fax, photocopier and other equipment in the office
- Manages all incoming and outgoing mail (opening, distributing, posting) including coordinating couriers and office services
- Coordinates voice mail announcements regarding changes to regular hours of work
- Prepares and distributes correspondence relating to office operations
- Ensures the office reflects a professional image by keeping it organized including cleaning office kitchen, watering plants, removing clutter, breaking down boxes for recycling, etc.
- Reconciles front desk revenue daily/monthly and deposits to the safe (ticket, faxing, printing, health plan, Fresh Produce box, etc.)
- Monitors and maintains inventory levels of our office supplies
- Maintains storage areas

**Student & Special Event Support**:

- Supports CCSAI events and activities.
- Provides catering support, meeting set up and clean up for various meetings and activities as required
- Coordinates posting of posters
- Coordinates service fair(s)
- Fully conversant with, and fully adheres to, the bylaws, rules, regulations, policies and procedures of the CCSAI & the College
- Other duties as assigned by the Student Services Team Lead and/or Manager Student support

**Qualifications**

**Education**:

- Study in Business Administration or a related field or equivalent combination

Customer Service Experience:

- One year experience in customer service

**Specialized Knowledge**:

- Demonstrate knowledge in Dropbox, Outlook and Windows Office suite

**Skills & Abilities**:

- Excellent oral, written and interpersonal communication skills
- Demonstrated commitment to quality front-line services
- Experience with cash/POS
- Strong problem-solving and advanced organizational skills to support multi-tasking
- Ability to work independently and to perform effectively as a member of a team
- Ability to work effectively under pressure and to consistently exercise good judgement
- Ability to maintain confidentiality and display tact and diplomacy in all situations
- Ability to manage conflicting priorities and deadlines

**Job Types**: Full-time, Permanent

Pay: $42,000.00-$46,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Extended health care
- Life insurance
- On-site parking
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Morning shift

Work Location: In person

Application deadline: 2024-10-21