Settlement Employment Counsellor/digital Facilitator

**Employment Type**:Permanent
**Work Hours**:35 hours per week
**Salary**:$52,789 (per annum, Level 5), plus comprehensive benefits
**Location**:3090 Kingston Road, Suite 205, Scarborough, ON, M1M 1P2
**Internal Application Deadline**: Monday, June 30, 2025
**External Application Deadline**:Thursday, July 3, 2025

**JOIN OUR TEAM**

The Settlement Employment Counsellor/Digital Facilitator is accountable to the Manager for the provision of in-person and remote, individual and group, pre-employment, life skills, wellness, employment and settlement services to newcomer women. The position ensures clients receive appropriate services, support and assistance to settle and adapt to Canadian society.

**ABOUT YWCA TORONTO - YWCA JUMP SCARBOROUGH**
YWCA JUMP Scarborough is a settlement program for newcomer women, female youth and gender diverse people in Scarborough and surrounding areas. The program has a strong employment emphasis paired with services addressing the adaptation, settlement and integration needs of newcomer women and female youth. A comprehensive portfolio of services include: needs and assets assessment, information and orientation, pre-employment, job search and skills training programs, wellness and mental health supports, community connections and professional networking opportunities; satellite workshops are offered in the North/East end of the GTA.

**KEY RESPONSIBILITIES**
- Provides pre-employment and employment services to newcomer girls and women through one-on-one support in job search areas such as resume writing, cover letters, digital job search, professional branding, employee rights, interview preparation etc;
- Delivers pre-employment, employment and settlement related workshops in-person at the Scarborough location or on-line, using Zoom or similar training software;
- Delivers itinerant training services to a network of community partners predominantly in East Toronto as well as other parts of the GTA;
- Develops new program activities and training sessions to meet clients’ needs and to respond to current trends in the settlement sector e.g. online program delivery;
- Co-ordinates pre-employment, employment, settlement, life skills and wellness related workshops and activities with an emphasis in creating networking opportunities with employer;
- Provides settlement assistance to newcomer girls and women through individual counselling, group programs, social and recreational activities, and community development initiatives;
- Provides supportive counselling in person, by phone, or via video conferencing, via Zoom or WhatsApp where necessary, using a case management approach;
- Provides guidance, information and orientation on issues of everyday living including adjustment to schools, family relations, English language acquisition, and career development; collaborates with other YWCA teams to plan services to meet these needs;
- Supports outreach activities in the community and helps recruiting participants for services;
- Shares duties of researching, connecting with and coordinating all aspects of presentations and training provided by guests speakers and external training providers;
- Educates and disseminates information regarding newcomer girls and women through workshops, seminars and conferences individually or in conjunction with other settlement services;
- Shares intake responsibilities and processes clients registrations for workshops and webinars as needed;
- Completes administrative duties to produce reports in iCARE, CTS, Survey Monkey and other required software used by the program.

**QUALIFICATIONS**
- 1-3 years directly related work experience;
- Knowledge and experience directly related to pre-employment, employment and settlement issues, of newcomer girls and women;
- Excellent command of online learning platform and social media technologies to deliver webinars, educational and counselling services;
- High command of in-person, group facilitation skills required;
- Advanced competency in Microsoft Word, Microsoft Excel, Outlook and Social Media Apps;
- Life Skills Training is considered an asset;
- Counselling approach that is flexible, de-escalates tension, teaches conflict resolution and is focused on success;
- Operates in an environment that has mínimal supervision, requires flexibility, adaptability and problem-solving skills;
- Knowledge of the needs and issues of newcomer girls and women;
- Very strong organizational skills and detail-oriented to process documentation and complete data entry;
- Strong English language skills both verbal and written with the ability to communicate effectively;
- Knowledge of another language an asset (e.g. Somali, Tamil, Urdu, Hindi, Arabic, Mandarin, Bengali);
- Cultural sensitivity and ability to communicate with clients from diverse cultures and backgrounds;
- Demonstrated ability to work and co-operate in a team;
- Knowledge and understanding of trauma, mental health issues, advocacy and/or substance abuse issues an