Information Technology Manager

18 hours ago

Richmond, Canada TEK Group Full time

The Field Services Manager works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Applies theories, concepts, and principals in identifying customer needs and defining support systems.
- Provides significant support in areas such as research and feasibility studies, trade-off analyses, operation studies, design reviews, and technical briefings.
- Makes decisions on operating procedures and analytical approaches.
- Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
- May determine methods and procedures on new assignments and may provide guidance to other personnel.
- The Manager provides executives with the necessary assistance, guidance, and advice to ensure good practices in standard methodologies and processes.
- Also provides leadership, ensuring that assigned team members meet or exceed goals. Assist with Recruiting / Staffing activities.

**Primary/Key Responsibilities**:
**General Departmental management activities including**:

- Manages any personnel or discipline issues that may arise.
- Perform STA responsibilities when required
- Assists with hiring and terminations as needed in cooperation with Program Director.
- Reviews and approves all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews, etc.
- Provides training, coaching, and counseling to subordinates for continuous improvement throughout the systems integration functions in cooperation with CET SME (Client Environment Training SME).
- Interfaces with client, technicians, operations, end users, updates operating procedures, analytical approaches, and best practices.
- Manage customer escalations as needed.
- Monitor daily operational tasks and duties as performed by PM’s, Break-fix, and STA’s.
- Field Staff Time sheet approvals
- Field staff ticket scheduling and queue monitoring
- Facilitating communications to team level
- Team KPI & SLA Compliance

**Education & Experience**:
**Level of Formal Education**:

- bachelor's and / or equivalent management experience

**Area of Study**:

- Computer Science, IT, other relevant fields

**Years of Experience**:

- Overall: 6 + years

**Preferred**:

- 2-4 years in supervisory role
- Technical experience

**Type of Experience**:

- Previous supervisory or management experience.
- Customer Service
- Technical Repair, installation, PC, peripherals
- assures timeline compliance

**Special Certifications**:

- (CPA, Etc.) Preferred: ITIL certification

**Language Skills**:

- Written and oral English

**Technical Competencies**:

- Strong analytical skills
- Hardware and software knowledge

**Competencies**:

- Customer Service
- Decision Quality
- Planning
- Dealing with Ambiguity
- Leadership
- Motivating others
- Conflict management
- Communication skills

**Information Systems**:

- MS Office
- Call management systems

**Job Type**: Permanent

**Salary**: $43.00-$47.00 per hour

**Experience**:

- Information Technology Management: 6 years (preferred)
- Supervising: 4 years (preferred)
- ITIL: 4 years (preferred)
- Scheduling: 4 years (preferred)
- Monitoring: 4 years (preferred)
- Break/Fix: 4 years (preferred)

**Speak with the employer**
+91 9347843649

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