Ecommerce Account Manager

**Job Posting for Chervon**

**Position Details**

**Position: Ecommerce Account Manager (Canada)**

**Start Date**: ASAP

**Reports to**:Dana Eliot, General Manager

**Supervises**:N/A

**Has Contact with**: Cross-company contact (North American and Chinese Divisions)

**Estimated Start Date**:ASAP

**Work Location**: Mississauga office (Note: All Health and Safety protocols are adhered to)

**Job Type**: Full Time

**Benefits**:Life Insurance & monthly health insurance stipend provided

**Compensation**:Competitive package

**Education**:A bachelor’s degree preferred

**Experience**:The Ecommerce Account Manager will report directly to our General Manager. The focus of the Ecommerce Account Manager role is to:

- Align online sales strategies to expand and grow our ECOM business across multiple platforms;
- Build and maintain strong relationships with our different Category Merchants, understanding their needs and preferences by presenting them with product to help grow their business as well as ours;
- Propose and execute promotional campaigns; follow-up on results and share results with our different internal teams;
- Work with our marketing and digital marketing teams to help advertise our products and promotions;
- Prioritize projects while providing an outstanding positive customer support experience to those who contact Chervon.

**Travel**: This position may require some North American travel - customer appointments, trade shows, corporate office for meetings and collaboration

**Languages**: Fluent in English, and French is a big asset

**Other**: Must be eligible to work in Canada and travel internationally (valid driver’s license and passport)

**Company Profile**

Chervon Trading Co., Ltd. Chervon has always been committed to helping to build a better world by building better tools. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, testing and manufacturing capabilities; collaborating sales & marketing groups; industrial design professionals and service teams throughout the world, we can provide satisfying solutions that meet or surpass our customers’ expectations. Today, Chervon-built products are sold by more than 30,000 stores in 65 countries. We pride ourselves on being a TOP 10 player in the global power tool industry.

**Summary of Responsibilities**
- Subject matter expert for ECOM platforms - systems, processes, and programs;
- Canada expert for Content Serve - our repository of digital assets;
- Monitor, assess and actively manage ECOM business to growth;
- Inventory planning: Coordinate across multiple teams for Forecasting and Inventory Management;
- Onboarding new products across our different vendor portals;
- Work closely with internal stakeholders in managing launch and promotional cadence;
- Maintenance of existing products on vendor portals for brand alignment; ensuring our product is presented in a way that is visually appealing and easy to navigate;
- Catalogue and detail page management including monitoring for content change and any reviews-related tasks or issues;
- Monitoring relevant competitive activity in ECOM space - identify new opportunities and ideas;
- Inspecting landing pages; product information and other pertinent web-related systems;
- Managing ECOM orders from start to finish and assist in troubleshooting in collaboration of our orders desk and Operations team on any issues and assisting with PO updates;
- Create and update weekly reports for the Sales team on ECOM performance;
- Other special projects as assigned to support Canada office business initiatives.

**Job Requirements**
- Bilingual French & English preferred;
- E-commerce platform experience;
- Willing to take initiative, ask questions and suggest improvements;
- Possess a high level of competency as it relates to details and accuracy;
- Ability to work independently within a fast-paced team environment;

**Competencies**
- Ability to multi-task, prioritize and have a high attention to detail;
- High-energy, positive attitude and process-oriented;
- Excellent verbal written and communication skills;
- Experience with Microsoft Office;
- ORACLE experience a plus;
- Comfortable working collaboratively in an inclusive, diverse environment;
- Knowledge of Power Tools and Outdoor Power categories a bonus.

**Supervisory Responsibility**

This position does not have supervisory responsibility.

**Work Environment & Hours**

This job operates in a professional office environment at our Mississauga location

Hours: 9am - 5pm

**Required Education and Experience**:

- Bachelor’s degree preferred;
- ECOM experience with major retailers including Lowe’s, Walmart, CTC, and Amazon;
- Sales experience in related categories preferred (Power Tools/ Outdoor Power);
- Strong phone etiquette; experience with Microsoft Office & ORACLE;
- Good communication and interpersonal skills within all levels of an orga