Service Advisor

6 days ago

Wetaskiwin, Canada Western Auto Group LTD. Full time

**Job Overview**

**Duties**:

- Interact with customers to understand their vehicle issues and service needs
- Provide recommendations on necessary repairs and maintenance based on assessments
- Schedule service appointments and communicate timelines to customers
- Coordinate with the service team to ensure timely completion of work
- Explain service estimates, invoices, and work performed to customers
- Upsell additional services or products as appropriate
- Maintain accurate records of customer interactions and transactions

**Skills**:

- Strong customer service skills with the ability to build rapport and trust with clients
- Technical Knowledge and understanding the service and maintainence needs of ATV's, UTV's, Motorcycles and other powersports vehicles.
- Knowledge of automotive repair processes and terminology
- Previous experience in a mechanic, dealership, or sales role is advantageous (2-3 years experience).
- Computer Proficiency and familiarity with dealership management software and basic office tools.
- Team Player with the ability to work collaboratively with techniciams, parts staff and management.
- Ability to effectively upsell services or products to customers

Pay: $40,000.00-$60,000.00 per year

**Experience**:

- Automotive repair: 1 year (required)
- Mechanic experience: 1 year (required)
- Sales: 1 year (required)
- Upselling: 1 year (required)

Work Location: In person

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