Rooms Controller

5 days ago

Toronto, Canada Marriott International, Inc Full time

**Job Number** 23040319

**Job Category** Rooms & Guest Services Operations

**Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

  • Rooms Controller

    5 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23059728 **Job Category** Rooms & Guest Services Operations **Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Assign room according to guest request and preferences whenever possible....

  • Rooms Controller

    5 days ago

    Toronto, Canada Marriott International Full time

    **Job Number** 23059728 **Job Category** Rooms & Guest Services Operations **Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Assign room according to guest request and preferences whenever...

  • Compliance Officer, Control Room

    6 days ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 223643 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contributes to the overall success of the Global Control Room team, ensuring specific goals, plans and initiatives are delivered in support of the team’s business strategies and objectives, while ensuring that all activities are...

  • Control Room Security Supervisor

    1 week ago

    Toronto, Canada Securitas Canada Ltd. Full time

    Position: Control Room Supervisor Vertical: Datacentre Physical Security Status: Full Time Temporary (1 Year Maternity Leave Contract) Location: Vaughan, ON Pay Rate: $31.00/hr Shift: Monday to Friday 0700-1500hrs The Control Room Supervisor is responsible for the day-to-day operations of the control centre, security technology and ensuring everything...

  • Director, Head of Canadian Control Room

    2 weeks ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?**: Act as the key relationship manager and Compliance advisor for all private-side business units within RBC Capital Markets (Canada) and escalation of conflicts arising from Global Research. Responsible for managing all aspects of monitoring and testing within the Canadian Control Room, and updates to policies and...

  • Managing Director, Global Head of Control Room

    2 weeks ago

    Toronto, Canada Brewin Dolphin Full time

    **Job Summary** **What is the opportunity?** The Managing Director - Global Head of Control Room, Investment Banking, Research, and Conflicts Compliance is responsible for overseeing and enforcing information barriers, managing conflicts of interest, ensuring regulatory compliance, and upholding the integrity of the firm’s investment banking and research...

  • Control Room Supervisor

    2 weeks ago

    Toronto, Canada Securitas Canada Ltd. Full time

    Position: Control Room Supervisor Vertical: Datacentre Physical Security Status: Part Time Location: Richmond Hill, ON (Leslie and Major Mackenzie) Pay Rate: $31.00/hr Shift: Saturday and Sunday 0700-1500hrs The Control Room Supervisor is responsible for the day-to-day operations of the control centre, security technology and ensuring everything runs...

  • Associate Director, Employee Dealings, Control Room

    5 days ago

    Toronto, Canada RBC Full time

    Associate Director, Employee Dealings, Control Room (Compliance) Join to apply for the Associate Director, Employee Dealings, Control Room (Compliance) role at RBC. What is the opportunity? As Associate Director, you will be responsible for managing aspects of the monitoring and testing within the Canadian Control Room and updates to related policies and...

  • Security Dispatcher/control Room

    5 days ago

    Toronto, Canada Sentinel Security Inc. Full time

    **WE NEED GREAT PEOPLE!** If you are someone that has: - Excellent work ethic - Can multi-task under pressure - Great character - Thrives in a team environment - We want to meet YOU! **Job Brief**: The security control room/dispatcher plays a crucial role in managing and coordinating security operations. They handle incoming calls related to client...

  • Associate Director, Deal Management, Canadian Control Room

    22 minutes ago

    Toronto, Canada RBC Full time

    Associate Director, Deal Management, Canadian Control Room As Associate Director, you are responsible and act as a key Relationship Manager and Compliance advisor for all private‑side business units within RBC Capital Markets (Canada) and eventual conflicts from Global Research. You assist with conflict identification process for the global Corporate and...