Operations Support Officer

7 days ago

Montréal, Canada Royal Bank of Canada Full time

**What is the opportunity?**

Must be able to work from 7:30AM to 4:00PM & 100% on Site.

**What will you do?**
- Support the admin team with complex CART and other investigations
- Help with National Office projects through implementation and feedback
- Addressing & reconciling all risk related issues within acceptable timeframes
- Perform AML verifications and reporting of all UTR incidences
- Completes required performance tasks ensuring that all responsibilities are carried out within established SLA

**What do you need to succeed?**

**Must-have**
- Strong communication skills
- Attention to details & problem-solving mindset
- Experience in leading / implementing & managing change
- Ability to work in high volume & strict timeframe deadlines
- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

**Nice-to-have**
- Knowledge of Word, Excel, Outlook, DHR, CART and AML verifications
- Strong collaborative partnership skills
- Understanding of the products the team supports / Branch experience

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive and high-performing teams / Opportunities to building close relationships with clients

li-post

**Job Skills**

Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Operational Delivery, Resource Management, Time Management

**Additional Job Details**

**Address**:
1 PLACE VILLE MARIE:MONTRÉAL

**City**:
Montréal

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
TECHNOLOGY AND OPERATIONS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-08-12

**Application Deadline**:
2025-08-29

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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