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Operations Officer
2 weeks ago
**Come Work with Us**
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
**Job Title**
Operations Officer
**What will you do?**
- Develop an analytical and practical skillset revolved around personal lending products.
- Collaborate with internal and external partners to provide clients with the optimal client experience.
- Accountable for quality and accuracy of numerous types of transactions, ensuring a balanced focus on client experience, efficiency, operational risk and compliance.
- Maintain processes as outlined in policies and procedures identifying opportunities to make it simpler, faster, better.
- Consistently demonstrate a sense of urgency in daily activities and a strong understanding of client impact.
**What do you need to succeed?**
**Must-have**
- Bilingual in English and French, with strong verbal and written communication skills in both languages
- Analytical thinker with attention to detail and ability to handle multiple tasks simultaneously
- Highly motivated and with a strong growth mindset
- Ability to work in a high-volume department with strict deadlines
- Strong computer skills with the ability to navigate between multiple systems
- Must be proactive, innovative and have a developed sense of urgency
- Must be agile, flexible and have a desire for continuous growth
- Flexible to work Monday to Friday, 8:30 AM - 5:00PM, and overtime when necessary
**Nice-to-have**
- Comprehension of RBC internal systems:
CART, On Demand, OLBB, OLMS, RBC Express, Service Platform and PeopleSoft.
- Knowledge of RBC’s personal lending products: Loans, Mortgages and Homelines
- Relevant banking experience
**What’s in it for you?**
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
**Quelles seront vos tâches ?**
- Développer des compétences analytiques et pratiques avec les produits de crédit personnel.
- Collaborer avec nos partenaires internes et externes en vue d’optimiser notre expérience client.
- Suivre les processus établis tel que décrits dans les politiques et procédures de RBC tout en identifiant des opportunités de rendre les activités plus simples, rapides et efficaces.
- Prendre responsabilité de la qualité et précision de diffèrent type de transactions, s'assurant de garder une équilibre sur l'expérience client, efficacité, conformité et risque opérationnel.
- Démontre toujours un sens de l’urgence dans le cadre des activités quotidiennes ainsi qu’une solide compréhension de l’impact client.
**De quoi avez-vous besoin pour réussir ?**
**Exigences**.
- Souci du détail et pensée analytique.
- Excellentes aptitudes pour le travail d’équipe, la communication orale et écrite et la collaboration.
- Être un employé motivé, capable de faire plusieurs tâches avec un grand désir de réalisation.
- Aptitude à travailler dans un département volume élevé avec des délais stricts.
- Habilité à naviguer facilement sur les ordinateurs et utiliser plusieurs systèmes simultanément.
- Doit-être proactif, innovateur et avoir un sens développé de l'urgence.
- Agilité, flexibilité et un désir de toujours apprendre
**Atouts**
ODAC, On Demand, OLBB, OLMS, RBC Express, Service Platform et PeopleSoft.
- Connaissances des produits de crédit canadien : prêt, hypothèque et marge proprio
- Expérience bancaire pertinente.
**Les avantages pour vous**
Donner notre pleine mesure, penser autrement pour poursuivre notre croissance et travailler en équipe afin d’offrir des conseils fiables qui contribueront à la réussite des clients et à la prospérité des collectivités, voilà un défi que nous relevons avec brio. Nous nous soucions du bien-être de chacun et nous sommes déterminés à réaliser notre plein potentiel, à favoriser l’essor des collectivités et à contribuer à la réussite de tous.
- Perfectionnement soutenu par la direction grâce à des occasions d’accompagnement et de gestion
- Capacité d’apporter une contribution importante et d’avoir une influence durable
- Travail au sein d’une équipe dynamique et performante axée sur