Ecommerce Payment

Overview:
**Samsung and OSL have partnered to operate and manage the Samsung Experience Stores across Canada.** We’re looking for a **Specialist, Ecommerce Payment and Fraud** to join our team in support of our vision to take this high touch and experiential retail channel to the next level.

Samsung is a global leader in technology, opening new possibilities for people everywhere. We want people to join our team who are excited about Samsung products and services and want to share their knowledge and journey with others. This is a place where you can become a world-leading expert in your field and take your career to new heights It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights.

**About the Role**:
To be successful you must be experienced and passionate about data management, technical troubleshooting, and customer experience strategy.

Location - Greater Toronto Area (GTA)

**A Little more about the role**:

- **Cybersource online payment gateway & fraud management (70%)**
- Payment processing support by working with Cybersource, PayPal, Banks, internal and external stakeholders
- Fraud rule management through programing and tweaking “decision manager tool”
- Develop strategy for refining fraud rule settings to ensure all good transactions are approved while all fraudulent transactions are rejected
- Daily manual review of auto-rejected orders to decide on approval or reject
- Technical troubleshooting support for any integration issues with partners
- Support as backup for the Sr. Payment & Fraud Specialist with the Cybersource user account management for various user groups i.e. Transaction view only)
- Provide responses & action plans to the Online Shopping and Home Delivery teams’ payment related inquiries
- Process payment or credit manually based on the assessment and internal approval
- Assist with the technical integration of Online financing

2
**. Payment dispute (Chargeback) management (15%)**
- Work with the Sr. Payment & Fraud Specialist, Banks for credit card and PayPal transactions, to provide back-up and responses for all payment disputes to ensure there are mínimal losses

3. **Data integration and regular reporting (15%)**
- Work with internal & external parties to integrate CyberSource data to various BI tool through API/XML/etc.
- Understand the detailed CyberSource reports and provide summary reports
- Daily report on pending review, payment, and order status issues
- Weekly summary reports on successful vs. rejected orders, fraudulent
- Weekly summary reports on payment dispute status
- Weekly summary of Hybris tickets
- Ad-hoc reports on strategy and action plans for various payment related issue

**Who we’re looking for**:

- Online payment solution process knowledge is an asset
- Online payment solution technical implementation experience is an asset
- Exceptional attention to detail and sense of urgency
- Demonstrated project management skills
- Versatile in multi-tasking
- Advanced level working knowledge with Excel, Word, PowerPoint
- Highly developed communication & interpersonal skills, able to build relationships and interact comfortably with a wide range of levels in the organization
- Self-motivated and able to work with limited supervision
- Flexible work hours required, weeknights and weekends
- Strong analytical, organizational, and planning skills
- Proven ability to function effectively in a team environment

**Experience**:

- Experience in managing CyberSource or like tool related to an online payment gateway (3-5 years)
- Managing online fraud tool (3-5 years)
- Experience with ecommerce platform such as Hybris/Magento/etc. is an asset
- Experience in adding payment method to ecommerce platform is an asset

**What’s in it for you**:

- Competitive base salary plus bonuses and other perks
- Generous bonus structure
- Vacation plus additional flex days
- Comprehensive benefits
- Training and development opportunities to grow your career
- Named one of Canada’s Best Managed Companies
- A supportive workplace culture and work environment
- Employee development programs

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qua