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Branch Manager

3 weeks ago


Brossard, Canada Patrick Morin Inc Full time

**Patrick Morin**

Well established in the hearts of Quebecers for over 60 years, Patrick Morin has carved out an imposing place for itself in the hardware industry in several regions of Quebec. With 21 branches and more than 1,700 employees, the company quickly became an important pillar of the industry, building an unparalleled reputation for itself. Newly acquired by experienced people since February 2021, we can now add to our already winning philosophy, the essential element to the vision of expansion and challenges conveyed by our new leaders, namely their employees’ happiness. By being part of the team, you make sure you join a company that will develop the immensity of your potential, regardless of your role.

**We offer**:
**A pleasant working environment**: One of our strengths is undoubtedly fun at work and team spirit We make up our team of enthusiastic, dedicated, proud people who prioritize collective goals over individual ones.

**The pride of working in a well-established Quebec company that has the wind in its sails**

**And much more**:competitive salary and benefits, employee discounts after 3 months, group insurance, registered retirement savings plan, deferred profit-sharing plan, etc.

Reporting to the District Manager, you will contribute to the success of Groupe Patrick Morin by maximizing the customer experience, sales performance, and profitability. You will be responsible for the sound operation of the branch in accordance with the company’s vision, mission, and values. You will focus on the development of skills and transition to support growth. You will work in close and constant collaboration with the other store managers as well as with the various stakeholders at the head office.

**Main Responsibilities**

Customer Service Management
- Optimize customer service at the highest level.
- Direct all activities towards providing the best possible customer service.

Human Resources Management
- Lead, structure and delegate tasks to their team in accordance with the company’s values;
- Recruit, develop and motivate the work team to exceed customer expectations.
- Ensure the training of all new employees following hiring.
- Identify high potentials and develop them adequately.
- Ensure that the employees of the different departments know their products and are efficient.
- Ensure transition in the branch.
- Conduct performance evaluations, transfers, promotions and reprimands to ensure that employees grow positively within the organization.
- Foster accountability and teamwork within the branch and with the company.
- Ensures that Health and Safety programs are always carried out.
- Always be an ambassador of good health and safety practices.

Merchandizing
- Follow merchandizing standards established by the merchandiser.
- Ensure the perfection of their establishment in terms of cleanliness, appearance, and inventory in store.
- Prevent losses in store.
- Optimize sales by ensuring adequate inventory levels.
- Operations management.
- Communicate yard needs and concerns to the manager.
- Share and discuss any innovative ideas.
- Ensure that operational priorities support the company’s strategic and tactical goals (communication, coordination and teamwork).
- Be aware of and share the different market trends in Quebec.
- Understand where we stand in the market and the strengths and challenges of this market (SWOT analysis).
- Ensure that the operations within their establishment exceed customer expectations.
- Ensure compliance with branch policies and procedures.
- Review the results of operational controls (audit) to ensure continuous improvement of store operations.
- Plan, organize and direct the execution of the business loan and branch strategies.

Budget Management
- Achieve sales, payroll, expense and profitability objectives while minimizing related costs.
- Review sales results on a regular basis to react quickly to problems and maximize profitable sales.
- Prepare and follow up on annual sales forecasts and manage the establishment’s budget.
- Interpret financial reports and act on certain results when necessary.
- Carry out financial planning and the branch’s business plan.

**Competence Profile and Required Qualification**

**Training/Experience/Certification**
- Have a high school diploma.
- A minimum of 5 years experience in a similar position in a branch of at least 50,000 square feet.
- Experience in merchandizing.
- Experience in operating a lumber yard with delivery (an asset).

**Knowledge**
- Have a good command of the French and English languages, both orally and in writing.
- Proficiency in the Office Suite.
- Knowledge of Ogasys software (an asset).
- Have a good knowledge of the company’s sector of activity.

**Required skills and Abilities**
- Demonstrate leadership, thoroughness, dynamism, integrity, loyalty and honesty.
- Negotiation and persuasion skills.
- Have excellent listening, analytical and synthesis skills.
- Be methodical, organi