Regional Administrator

2 weeks ago

Greater Toronto Area, Canada Greenwin Corp. Full time

**Summary**:The Regional Administrator plays a crucial role in supporting the administrative and operational efficiency of regional site offices. Reporting directly to the Director, Residential Operations (DRO), the Regional Administrator coordinates various tasks, ensures smooth day-to-day operations, and promotes positive relations with residents and team members.

**What you’ll get to do**:
**Data Collection & Analysis**:

- Analyze and interpret market data, consumer behaviour, and industry trends to inform strategic marketing decisions.
- Leverage analytics tools to extract actionable insights that support decision-making.
- Develop and recommend strategic marketing initiatives based on data-driven insights.
- Monitor the effectiveness of marketing campaigns to optimize performance.
- Track trends in real estate, demographics, and economic factors impacting property management and development.
- Gather and assess data on market conditions, customer behavior, and competitor activities to refine strategies.

**Process Execution and Monitoring**:

- Oversee the execution of key operational processes, including performing regular audits to ensure the proper execution and maintenance of processes such as KPIs, scorecards, etc.

**Maintenance Requests, Non-Compliance, and Fire Life Safety**:

- Administer regulatory life safety and non-compliance issues.
- Coordinate and facilitate the timely resolution of maintenance requests in accordance with company policies.
- Monitor, track, and maintain health and safety compliance documentation.

**Operational Support and Training**:

- Assist in the rollout and implementation of operational initiatives and improvements.
- Provide administrative training to new and existing staff, including Building Representatives, Administrators, etc.
- Conduct site visits as necessary to ensure operational efficiency.

**General Administrative Duties**:

- Draft resident correspondences and communications
- Generate reports including building and unit inspections
- Maintain accurate resident files, including contact information
- Foster positive resident relations and ensure customer service excellence
- Serve as the central point of contact between residents, Managers, and the Director
- Perform additional administrative tasks as directed by the Director.

**Who you are**:

- Diploma in business administration, property management, or a related field
- 3+ years in an administrative or operational support role
- Ability to handle a variety of administrative tasks, prioritize effectively, and maintain attention to detail.
- Proven ability to build and maintain positive relationships with residents, managers, and team members, ensuring exceptional service delivery
- Strong verbal and written communication skills, with the ability to draft clear correspondences and engage effectively with diverse groups
- Ability to manage multiple tasks simultaneously, prioritize deadlines, and maintain efficiency in a fast-paced environment.
- Familiarity with property management software (Yardi preferred) and proficiency in Microsoft Office.
- Capable of identifying issues and implementing solutions, particularly in areas related to maintenance requests, safety compliance, and non-compliance matters.

**Job Types**: Full-time, Permanent

Work Location: In person

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