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Manager, Residence Conduct and Support
3 weeks ago
**About Queen's University**
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
Come work with us
**Job Summary**
Queen’s Residence Life and Services is committed to providing an experience aimed at fostering the educational and personal growth of its residents. The Queen’s Residence Life and Services staff team is dedicated to the development of the whole student, promoting diversity, accountability, independence and success in a broader learning environment.
Reporting to the Director, Residence Life and Services, the Manager, Residence Conduct and Support is responsible for overseeing the Residence Student Conduct System. Working from the guiding principles of natural justice, the Manager is responsible for the behaviour management and conduct practices of Queen’s residence communities. Residence Life and Services encourages the personal development of students by holding individuals accountable for violations of residence behavioural expectations.
The Manager, Residence Conduct and Support ensures that conduct-related decision making is of the highest ethical quality in situations requiring due process.
As part of the Residence Life and Services Leadership Team, the Manager, Residence Conduct and Support is knowledgeable in student development theory, and is an advocate for student learning and development to ensure a holistic student experience. The Manager, Residence Conduct and Support contributes to the university's work to set, and address, behavioural expectations for good citizenship, civility and personal conduct among students. This position helps guide education for students aimed at fostering a living and learning environment that celebrates diversity, maintains mutual respect for the dignity, rights and well-being of others, promotes positive student engagement, and is safe - mentally, emotionally and physically - for all.
The Manager, Residence Conduct and Support serves as a member of the Housing and Ancillary Services senior leadership team. The incumbent participates in a rotational week-long on-call system.
Note: The schedule for this position requires the incumbent to work frequent evenings and weekends
KEY RESPONSIBILITIES:
- Lead the planning and execution of strategic plans, goals, and priorities for residence conduct, in collaboration with the Director, Residence Life and Services.
- Operationalize the strategic direction of behaviour management by setting expectations for staff and providing leadership and guidance in implementation.
- Provide leadership and direction to staff in their execution of investigations into conduct violations, ensuring that all processes are conducted without bias and in accordance with university non-academic misconduct procedures and the administrative tenets of procedural fairness.
- Identify when a residence student’s behaviour intersects with Queen’s University’s Student Code of Conduct and Non-Academic Misconduct processes, or federal or provincial legislation (ie. Canadian Human Rights Act) and may require a coordinated campus response.
- Address student behaviour; including investigating, assessing, decision making and sanctioning. Manage cases in accordance with the Student Code of Conduct, the Consolidated Residence Contract and Community Standards, the Policy on Sexual Violence Involving Queen’s University Students procedures (which includes the informal and formal resolution process) and the Harassment and Discrimination Policy and Procedures.
- Responds to and directs staff support and follow up for students requiring professional staff intervention (ie. mental health concern, incident of sexual violence, harassment and/or discrimination).
- Facilitate informal resolution and restorative approaches.
- Advise students on their rights and options within the system and related processes.
- Establish, maintain and grow collaborative partnerships and positive working relationships with others areas of Student Affairs and other campus departments (ie. Student Conduct Office, Student Wellness Services, Campus Security and Emergency Services, Sexual Violence Prevention and Response Office) to support growth and development for students in residence.
- Maintain current knowledge of emerging and diverse student needs and issues as well as best practices in student behaviour management.
- Identify opportunities for continuous improvement; recommends changes to policy and/or procedures. Develop and implement changes to support successful programming.
- Identify key performance metrics, aligned across initiatives to evaluate programming and inform recommendations for new or improved programs or service delive
