Conduct Case Manager, Student Conduct

Conduct Case Manager, Student Conduct & Care

About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

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Job Summary

**A Brief Overview**
This position case manages non-academic misconduct cases referred to the Student Conduct Office. The main purpose of the job is to mitigate risk to campus and members of the campus community by gathering information to determine roles and responsibilities in incidents of non-academic misconduct and imposing and overseeing appropriate interventions while ensuring that case management practices comply with applicable governing policies, such as the Student Code of Conduct, Policy on Sexual Misconduct and Sexual Violence Involving Students, the Harassment and Discrimination Policy, and other related policies. Occasional need for flexibility in early morning or evening work hours, to accommodate student schedules.

This position investigates and adjudicates reported cases of alleged non-academic student misconduct. This position oversees and coordinates the resolution process, including interviewing individuals and referring cases to formal proceedings. This position analyzes high risk student situations, and escalates and/or refers cases to university or community agencies. This position develops, implements, and monitors outcomes for non-academic student misconduct. This position also develops and maintains statistical reports on student misconduct cases.

**Job Description**:
**What you will do** Investigates and adjudicates reported cases of alleged non-academic student misconduct.
- Other duties as required in the support of the department and/or unit.

**Required Education**
- Four-Year Bachelor Degree or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

**Required Experience**
- More than 3 years and up to and including 5 years of experience.- Experience in writing, interviewing, reviewing, editing and/or proofreading internal and/or external communications and documents considered an asset (e.g., social media, policy manuals, newsletters, handbooks, legal documents, forms/templates, blogs, training/reference materials, technical documents, webinars, etc.).

**Required Licenses and Certifications** Satisfactory Criminal Records Check required.
- Vulnerable Sector Screening required.

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
- Provide effective consultation and advice on non-straightforward and/or complex issues.
- Interaction with others requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the different needs of different audiences.
- Builds relationships, trust and credibility.
- Prioritize and distribute work to deliver objectives on time and to the highest standard.
- Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
- Actively participate in project team meetings and develop individual and unit project plans.
- Lead procedural or technological change within a unit.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Seek information and input to fully understand the cause of problems.
- Appropriately assesses risks before making a decision.
- Contribute to the creation and evaluation of possible solutions.
- Take action to remove obstacles and address problems before they impact performance and results.
- Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.

Employment Equity and Accessibility Statement

**Skills**

**Reference**
- 402989