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Customer Service Representative
2 weeks ago
Company:
Universal Collision Center Inc.
Accidents happen - how customers are treated afterward makes all the difference. We’re looking for an organized, outgoing, and customer-focused **Body Shop Customer Service Representative** to be the first point of contact for our collision centre.
If you love helping people, staying organized, and working in a fast-paced environment where no two days are the same, this could be the perfect fit for you.
**What You’ll Do**
You’ll play a key role in creating a positive, stress-free experience for our customers by:
- Greeting body shop customers warmly, in person and over the phone
- Managing customer drop-offs and pick-ups with accuracy and care
- Scheduling body shop and detail appointments
- Answering incoming calls and directing them to the right team members
- Keeping digital and paper files organized and up to date (and finding better ways to do it)
- Providing customers with regular repair updates and coordinating vehicle pick-ups
- Assisting with customer concerns and helping resolve issues professionally
- Processing customer payments
- Supporting Collision Repair Advisors with daily tasks
- Pitching in with other administrative tasks as needed
**What We’re Looking For**
You might be a great fit if you have:
- 1-3 years of customer service or office experience (automotive or collision centre experience is a bonus, not a must)
- Strong written and verbal communication skills
- A natural ability to build trust and connect with people
- A self-starter mindset — you stay calm and organized in a busy environment
- Strong attention to detail with excellent time management skills
- Problem-solving skills and a desire to improve processes
- The ability to work both independently and as part of a team
**Why You’ll Love Working Here**
We believe great work deserves great support. Our team enjoys:
- **Comprehensive health care benefits**
- **Employee & Family Assistance Program (EFAP)**
- **Optional RRSP program**
- **Maternity leave top-up**
- **Paid time off** to support work-life balance
- **Service awards** that recognize your milestones
- **Employee discounts** on parts, service, and vehicles
- A **supportive, team-focused**culture where your contributions matter**
**The Vibe**
This is a people-facing role for someone who is friendly, organized, and genuinely enjoys helping others. You’ll be part of a collaborative team that values efficiency, professionalism, and a positive workplace culture.
At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.
Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.
Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
