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Retention Specialist

3 weeks ago

Ottawa, Canada Pinnacle Home Services Full time

**If you are looking to make an impact in the world we live in and help others while doing so, you’ve come to the right place Our highly collaborative teams foster a culture of openness and innovation, making this position a place where you can grow. With over 200 Employees, 7 Offices, and 50,000 customers in only 5 years we have become Canada's largest green energy provider.**

**As a Retention Specialist you will**:

- Be the main person for receiving and resolving client complaints, cancellations and retention opportunities.
- Ensure that all client service issues are handled in a timely manner and recorded in adherence to our complaints handling procedures.
- Thoroughly review client service issues through discussion with the client and appropriate internal staff in order to resolve issues and retain clients.
- Ensure that all customer service issues are dealt with by the customer service team in a professional and timely manner.
- Act as Voice of the Customer and provide feedback to Service, Sales, and Operations teams

**In order to be considered, you must**:

- Have a Minimum of five years experience in a client retention / client satisfaction role
- Must have experience in client services, negotiations, and escalation management
- Have excellent communication skills in order to effectively convey information to customers and internal teams
- Be an extremely detail oriented individual that has the proven ability to work effectively and efficiently in a fast-paced environment with strong time management skills
- Have experience working in the HVAC industry

**If you are a highly motivated, enthusiastic, and proactive team player seeking a new challenging position in an innovative workplace, we would like to hear from you**

**Salary**: $50,000.00-$55,000.00 per year

Schedule:

- 8 hour shift
- Evening shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer retention: 5 years (preferred)