Team Lead

The Conflict Management Office (CMO) is part of the Ministry of the Solicitor General's commitment to help create an organizational culture that fosters and sustains an inclusive and civil work environment.. The CMO aims to help create high-performing workplaces that are respectful, healthy and inclusive and focuses on building skills that resolve conflict early and with mínimal escalation. The CMO provides support for staff and managers responding to workplace conflict and incivility through a range of services, including coaching, training, facilitation, and workplace restoration **OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation. **What can I expect to do in this role?**: In this role, you will: - Work closely with Deputy Solicitor Generals (DSG) offices, HR SBU, WDHP and other cross-ministerial stakeholders to: - provide strategic advice for Ministry commitments in fostering a positive and inclusive workplace culture - make recommendations to clients, senior management and/or DSG on the best course of action for resolution, accounting for risk and cultural impact - develop innovative solutions that will help the CMO deliver on its mandate and priorities - Oversee a busy team of conflict management practitioners to advance the Inclusive Workplace Strategy and the Correctional Services Workplace Anti-Racism Action Plan priorities within SOLGEN - Provide leadership, expertise and advice on strategy, program development and issues related to workplace culture trends and remedies - Provide senior leadership and ministry partners with expertise and strategic advice on internal and external workplace reviews - Manage complex conflict management cases and escalations via interpretation of related legislation, corporate policies, programs and initiatives, and collective agreement provisions - Conduct workplace reviews to identify, analyze and make recommendations to proactively resolve workplace conflicts between colleagues and/or management and employees - Manage relationships with vendors who provide workplace reviews services and support, including trouble shooting issues, concerns, or obstacles and ensuring vendors deliver on their commitments - Provide trends analysis pertaining to conflicts and barriers to their resolution to provide input and recommendations on the development of related policies, practices, workflows, and tools - Design conflict resolution services, initiatives and interventions including conflict coaching, facilitation, and mediation to respond to systemic issues impacting fair, professional, and ethical workplace - Develop and implement training programs to enhance conflict resolution skills - Provide advice on social policy issues and recommend options in consideration of ministry and government objectives - Lead and coordinate innovative and creative policy products and briefing presentations that consider key factors such as cultural impacts, client and organizational interest and needs, as well implementation and long-term impacts on the populations the ministry employs - Provide leadership, advice, guidance and mentoring to staff **How do I qualify?**: **Leadership and Project Management Skills**: - You have demonstrated leadership skills to manage, lead, engage and motivate a collaborative team to deliver high quality results—including coordinating assignments, monitoring tight timelines and results, and providing guidance, while mentoring to staff to achieve outcomes. - You have demonstrated experience in building and contributing to an inclusive and equitable team culture. - You have experience developing unit and branch strategies and business planning priorities. - You have demonstrated project management skills to lead the development, implementation and evaluation of various complex projects to support the delivery of ministry initiatives/programs. - You have strong political acuity when providing expert opinions/briefings, advice to senior management on identified and emerging issues impacting ministry goals. **Consultation, Communication, and Relationship Management Skills**: - You have consultation skills to identify client needs, consider sensitive situations, and develop appropriate strategies and advice. - You can clearly and concisely communicate messages both verbally and in wri