Retail & Experience Team Lead - Peller Estates

#BeExtraordinary
At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and
craft beverage company by delivering the perfect brand experience for every
lifestyle and occasion. Through our commitment to excellence, honouring our
roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day.
Who We Are
We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.
We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.
We are looking for a leader ready to take the next step in their career with our amazing brand and winery at Peller Estates in NOTL. The Retail and Experience Team Leader will report to the Retail + Experience Manager and is required to work weekends, holidays and have open availability. This is a rare opportunity to work with amazing leadership at a fast-paced winery in beautiful Niagara on the Lake.
The Opportunity
The Retail & Experience Supervisor supports the team in achieving established revenue and wine club targets relative to all retail, tour and experience operations on the property. In addition, this role ensures an extremely high-quality guest experience, that promotes brand image and meets/exceeds financial objectives. This role regularly serves as Manager on Duty, performing retail administrative tasks (including opening and closing the wine shop) and providing leadership and appropriate coaching to part time hospitality teammates.
Highlights of the job
- Communicates regularly with Retail & Experience Manager about teammate performance.
- Assists Retail & Experience Manager with the hiring process for new teammates.
- Supports teammates on the service floor and sales counter.
- Train retail and experience teammates in all wine products, accessory programs and retail experiences.
- Lead retail experiences as needed and host VIPs.
- Responsible for seasonal décor and supports with retail merchandising.
- Take the lead on bookings for group experiences, greet all pre-booked groups and assign retail teammates as needed.
- Financial and Inventory Management
- Monitors stock levels of wine, accessories, packaging and general operation supplies for retail stores, flagging order needs to manager as needed.
- Safety, Security and Cleanliness

**Nice to Have**:

- 1-2+ years retail supervisory experience preferably in a Hospitality/Tourism or luxury retail environment.
- WSET or ISG/CAPS or CMS certification is an asset.
- Technical savvy to use inventory system (Oracle), POS system, scheduling (like Dayforce).
- Top caliber professional communication skills
- Ability to multitask.
- Outgoing, enthusiastic personality and desire to excel in service environment

The offer
- Competitive hourly rate
- Employee Gift Card loaded monthly with money to be spent in our wineries, restaurants and retail shops
- Potential for overtime pay
- Access to Employee Assistance Program for your health and wellbeing
- Rare opportunity for hands on training and mentorship

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.
**Accommodation**:
**Equal Opportunity Employment**:
At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.