Server, Tour and Retail Associate

We are currently hiring for an amazing opportunity at Peller Estates - the role of **Server, Retail and Tour Associates **is currently open for those with some experience or desire to work in retail, tasting room, serving or customer service.

If you are passionate about creating moments that blend wine and food and family and friends into one completely immersive experience, then you won't want to miss the opportunity to be a part of the team

**Please note we are currently interviewing for positions that will start in March, April or May. We have seasonal and year round part time and full time opportunities on this team.**

**About the Winery and Property**

Peller Estates Winery is part of the Andrew Peller Ltd. family of brands and is a proudly Canadian winery crafting quality wines from the heart of Ontario's Niagara Peninsula - a must do destination Our vision is to create a culture of sharing great wine and food with the people that you care about. If you are passionate about creating moments that blend wine and food and family and friends into one completely immersive experience, then you won't want to miss the opportunity to be a part of the team

**_ We offer: _**
- Competitive hourly rate plus the potential to earn up to an additional $7-$10/hour with gratuities
- up to 35-40 hours per week or as few as 16 hours if you prefer
- Employee gift card to be used on products, restaurant or experiences
- Incentives based on wine clubs sold
- Best in class wine education program
- Access to our Employees Assistance Program, Learning Library and Development Seminars

**_This teammate will be accountable for: _**
- Execution and service of all property tastings, in various spaces and locations. This includes managing all support tasks (clearing dishes/tables, washing glasses, stocking fridges, preparing cutlery). Communicates effectively with Host when tables have been cleaned & reset
- Maximizes revenues per guest transaction (including up-selling) via a solid understanding of:

- property wines / accessories / experiences / Wine Club membership benefits / events
- all Estate Wine Group properties and Andrew Peller Limited Wine Shop locations
- Facilitates guided tours and tasting experiences
- Achieves/exceeds assigned Wine Club membership targets through engaging guests
- Assists with processing guest sales (via POS system).
- Assists with stocking stores shelves and the merchandising of the non-wine products.
- Understands and adheres to retail inventory control procedures (receiving, ordering, promotions, stocking, experience write-offs); participates in monthly retail inventory process
- Follows safe work procedures/practices; reports any unsafe working conditions/hazards to assigned Manager on Duty
- Responsible for ensuring the cleanliness and safety of the store product, tour route, and experience locations at all times

**_We are looking for a teammate with:_**
- Demonstrated Guest/Customer service excellence focus; including being personable, service minded and efficient
- 1-2 years experience in service or customer focused environment
- Smart Serve Certification is a requirement
- Ability to lift 40lbs on a regular basis
- Ability to recognize when guests and team members would benefit from support and assistance; contributing to others' initiatives without having to be asked

We wish to thank all applicants for their interest, only those applicants selected for an interview will be contacted.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.

APSJ