Deskside & Deployment Support Analyst

2 weeks ago

Mississauga, Canada Compugen Inc Full time

**Job Title**

Deskside & Deployment Support Analyst

**Vacancy No**

VN7709

**Company Name**

Compugen Inc

**Work Location**

Mississauga, ON

**Base Pay Range**

To be discussed during the recruitment process

**Job Details**

**Position**:Deskside and Deployment Support Analyst

**Location**:Mississauga, ON., Canada
- **
**About Compugen**:
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen
- **
**Our Culture**:
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
- **
**Key Responsibilities**:

- Assist with moving computing hardware and associated reconfiguring
- Installation of new and used hardware units and components
- Imaging and reimaging desktops and laptop computers
- Troubleshooting problems, performing diagnostics
- Perform hardware warranty and non-warranty repairs of desktops, notebooks, and printers
- Coordinate warranty/post-warranty repair of hardware and accessories
- Updating, escalating, and closing of Tickets in various systems
- Ability to work some overtime hours for on-call requirements

***Skills & Qualifications**:

- A Technical Diploma or University degree in Computer Science or related filed
- A+ Certification
- Warranty authorizations for HP PC's, and Apple products and Zebra printer knowledge an asset
- Minimum of 2 years working in a large computing environment
- Knowledge of an incident and problem management tool such as Service Now
- Expertise with imaging and re-imaging of desktop and laptop computers
- Strong Windows 7, 10 IOS knowledge
- Strong troubleshooting skills
- Experience supporting Office 365 Suite of products
- Good written and verbal communication skills
- A sense of urgency to complete tasks and assignments
- Ability to take direction and follow practices and procedures consistently and accurately
- Good time management skills
- Ability to work independently as well as in a team environment

***What Compugen Offers You**:

- Exciting, fast-paced challenging work environment
- A culture where authenticity and diversity are valued
- Professional development
- Participation in Women in Technology Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Work/life flexibility

**Equity Statement**: At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

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