Intermediate Deskside Resource

19 hours ago

Mississauga, Ontario, Canada Alquemy Full time $80,000 - $120,000 per year

Job Description
Our client is hiring an Intermediate to Senior Deskside Support Resource. This role involves leading Windows 11 deployment, improving support processes, and providing day-to-day hardware and software troubleshooting.

Key Responsibilities:
  • Windows 11 Rollout leadership and participation.
  • Proactive improvement of deskside support processes.
  • Day-to-day hardware and software troubleshooting for end-users.
  • Application installation, configuration, and updates.
  • Hardware maintenance (cables, workstation setup).
Required Skills and Qualifications:
  • Proven deskside support experience.
  • Strong knowledge of Windows OS (Windows 11 experience a significant asset).
  • Proficiency in hardware and software troubleshooting.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Flexibility for overtime and travel to Thunder Bay, Timmons, and Hanover (travel costs covered).

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