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Server Desktop
3 weeks ago
**Job type**
- **Full-time 40 hours/week**:
- **In house and, on site position**
**Location**
Port Coquitlam BC
**Benefits**
- Dental care
- Health Plan
- RRSP match
**Full job description**
Since 2005[MD1] Unified Systems Inc. (USI) has built a solid reputation for the delivery of security systems and integrations, including CCTV, Alarm, Access Control, Networking and the servers and windows infrastructure to support these systems. The systems designed by USI are built to deliver cutting edge technology that meet or exceed client expectations in the security industry.
We are one of the very few companies who possess the ability to integrate many diverse systems together, employing a combination of existing technology, electronics design and prototyping, software design and web technologies.
**Benefits of working at USI**:
- The opportunity to work on significant, innovative, and sustainable projects
- Career development opportunities, including mentorship and paid training
- Collaboration with team members across Canada
- Comprehensive health and dental benefits
- RRSP matching
- Professional development/education tuition fees reimbursed upon successful completion
**The Opportunity**:
USI. is currently seeking a self-motivated and enthusiastic, IT Support Technician to join our Port Coquitlam, BC office. This is an excellent opportunity for someone who is looking to gain valuable hands-on work experience in a dynamic, team-based working environment, as well as grow and develop their professional career.
**Salary Range**: $55,000 - $80,000 annually
**What we are looking for**:
The Responsibilities of this role include but are not limited to the following:
IT User Support
- Acts as the ‘first line’ of customer support, answering calls and queuing them up for resolution by the IT team.
- Logs activities in our internally developed management information system, proactively follows up with users regarding open tickets, and tracks problem resolution steps.
- Supporting our Western Canada offices with IT related items.
- Troubleshoots and resolves hardware and software related issues.
- Assists with user training, answering user questions, IT orientation and onboarding for new users.
- Seeks continuous improvement of Information Technology systems & processes.
- Printer maintenance such as toner change and servicing.
- When required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
- When required, install, configure, test, maintain, monitor, and troubleshoot associated Microsoft windows server software and networking software products.
- Will require occasional lifting of computer equipment.
- Other duties as assigned.
IT Project Support
- Assists with Windows 11 deployment program.
- Assists with Server OS deployment program.
- Assists with administration of Active Directory
- Assists with Office 365 deployment program.
- Provides additional support to the IT Department as needed, on an ongoing basis.
**Experience and Education**:
- Post-secondary education in a Computer Science or Information Technology, a related field or relevant experience in a similar role.
- 2-4 years of experience in IT Support / Helpdesk role.
- Recent experience in installation and configuration of Microsoft Windows and Server operating systems, RAID configuration, iDrac configuration, and installation of appropriate licensing.
- Skilled in the setup and management of Active Directory and group policies.
- Experience in a customer service role would be an asset.
- Working knowledge of networking tools and technologies such as IPConfig, DHCP, DNS, LAN.
**Required Skills**:
- Self-starter with good interpersonal, verbal, and written communication skills.
- Customer service oriented.
- Strong analytical and problem-solving skills.
- Ability to multitask in a fast-paced work environment.
- Desire to work in a team-based environment.
- Must be able to follow strict documentation requirements
**Expected Competencies**:
- Attention to Detail_ - Working in a conscientious, consistent and thorough manner. Must be able to meticulously follow documentation processes and practises.
- Analytical Thinking_ - Identifies critical relationships in information by analyzing and synthesizing information to understand issues, identify options, and support sound decision making
- Client Focus_ - Provides added value through service excellence to internal and/or external clients
- Continuous Learning_ - Identifying and addressing learning and developmental needs to enhance own performance
- Problem Solving_ - Identifying problems and providing the solutions to them.
- Initiative_ - Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Resilience_ - Remains energized and focused in the face of ambiguity, change or strenuous demands
- Infrastructure/Platforms_ - Knowledge and ability to support the enterpris
