Medical Receptionist/patient Care Coordinator at Naturopathic and Wellness Clinic

**Join one of Calgary’s top-rated integrative health clinics — Marda Loop Naturopathic & Wellness Clinic — trusted by over 14,000 patients since 2011.** We’re known for compassionate, patient-centered care and a collaborative team environment.

What sets us apart is our warm, supportive culture and our personalized, integrative approach to healing, combining Naturopathic Medicine, Osteopathy, Acupuncture, Massage Therapy, and Nurse Practitioner services.

We’re a **busy, multidisciplinary clinic** seeking someone ready to **grow roots** — and build a **long-term role** with a team that truly values **consistency**, **professionalism**, and a shared commitment to **exceptional patient care**.
- Experience in an **executive assistant, reception, clinic admin, or customer-service oriented** role.
- Knowledge of **Jane App** and/or familiarity with **Naturopathic medicine.**:

- A genuine interest in **health and wellness** (there’s lots to learn, and you’ll be supported)

**Why You’ll Love Working Here**
- Be part of a **warm, team-based clinic**:

- Join a **high-performing front desk** where your work meaningfully supports patient outcomes
- Learn about **integrative medicine and wellness** every day (we train the right person)
- Opportunity to grow into **clinic operations, inventory lead, or marketing support** for the right fit

**Success in this role looks like**: calm under pressure, accurate scheduling, an exceptional patient experience, and clean end-of-day financials.

**Why This Role Matters**

As our Medical Receptionist / Patient Care Coordinator, you are the **first and last person** most patients speak with—making you responsible for two of the most important touchpoints in their entire experience: the **first impression** and the **final impression**. We’re looking for someone who takes pride in delivering a warm, confident, professional welcome and a smooth, supportive checkout every single time.

**Who You Are**

You are:

- Passionate about health and eager to learn
- Exceptional at multitasking and staying calm in a busy clinic
- Kind, empathetic, professional, dependable, and helpful
- Detail-oriented with a strong work ethic
- Confident on the phone and strong with customer service
- Excellent at creating a **warm, professional first impression** and a smooth final touchpoint
- Very comfortable with computers (Word/Excel) and learning new systems
- A quick learner and a team player
- Interested in a **long-term position** where you can grow with the clinic
- Comfortable typing at least **30+ WPM** with high accuracy (names, dates, numbers)

**What You’ll Do**

Some of your responsibilities include:

- Answering calls, greeting patients, and scheduling appointments
- Providing a consistently warm, professional patient experience from check-in to check-out
- Using electronic medical records / clinic software (Jane App experience is an asset)
- Taking payments, preparing end-of-day reports, and supporting bookkeeping tasks
- Placing orders and helping manage inventory
- Supporting website updates, marketing initiatives, and patient communications
- Light housekeeping duties to keep the clinic clean and welcoming

**Availability Requirements (Please Read Carefully)**

This role will include some regular closing shifts. **Our clinic’s closing times currently are**:

- **Monday & Thursday**:7:00 pm**:

- **Tuesday & Wednesday**:6:00 pm**:

- **Friday**:5:00 pm**

**Being able to work Saturday (9:00 am - 3:00 pm) is an asset.**

Please submit **your resume and a cover letter**.

In your cover letter, also include:

- Why you’re a great fit for a busy, multi-practitioner wellness clinic
- Your **salary expectations**:

- One sentence confirming you’re interested in a **long-term role** with the clinic
- Include the word **“growth”** somewhere naturally in your cover letter

**Job Types**: Full-time, Permanent

Pay: $26.00-$32.00 per hour

Expected hours: 36 - 40 per week

Application question(s):

- Are you available to work some closing shifts?
- Do you have any Jane App experience?
- Do you have any experience with direct billing?
- How familiar are you with integrative healthcare?

Work Location: In person