Technical Support Manager

**Pour afficher cette description en anglais, veuillez faire défiler vers le bas.**

At Composites One our culture is founded on a clear set of Core Values that has at its core **Respect, Teamwork, and Communication.** Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success - taking care of our customers.

Are you ready for a rewarding career?

**We are searching for a Technical Support Manager** **to join our growing** **Team**

Now is the time to move forward and make an impact

As a **Technical Support Manager** you will be responsible for developing, managing and identifying market segment focused strategies and programs. In this role you will implement customer programs through their technical expertise to meet organizational objectives, increase market share and profitability of products and services.

**How will you impact our organization on a daily basis?**
- Develop and manage market segment strategies, programs and contacts.
- Act as technical consultant to ensure market segment programs, organizational marketing, field marketing and sales activities coincide.
- Gather customer requirements and provide customized technical support or solutions.
- Develop quotes or bids for customized or non-standard products or services.
- Evaluate the customer’s existing systems to ensure successful integration of the Company’s products.
- Prepare complex sales support documents such as proposals, contracts or service-level agreements.
- Analyze market segment programs and increases effectiveness.
- Conduct market research to identify opportunities for increased market segment partnerships and sales results.
- Identify new product opportunities using existing company technologies alone or in combination.
- Evaluate competitive situations and recommends appropriate tactics.
- Work with Sales team to develop customer-focused programs and materials to increase “sell-through” and ROI.
- Target customers to provide forecasting and program development budget.
- Introduce, demonstrate and promote current and new products, services and techniques.
- Conduct product training programs for internal staff and customers as necessary.

**Required Skills and Qualifications**:

- Bachelor’s Degree in Composites Engineering or related major required.
- Minimum of 2 years in Advanced Composites Manufacturing and 2 years of experience with Closed Mold Manufacturing or related required.
- Proven track record of sales success and/or technical skills preferred for this position.
- Diverse knowledge in composite materials including resin systems, fiber reinforcement, enhanced bonding technologies, composite materials manufacture, composite processing methods and composite end-use areas a plus.
- Must be proficient in MS Office software.
- Able to travel up to 50%.

Why should you join Composites One?
- **CULTURE**: This is a great place to work We are deeply committed to cultivating an environment of Respect, Teamwork, and Communication.
- **INTEGRITY**: The foundation of all strong relationships is TRUST. We strive to act with integrity and honesty in all interactions with our customers, suppliers, and Team Members to build meaningful relationships
- **CONTINUOUS IMPROVEMENT AND INNOVATION**: To remain successful, we must continuously improve and innovate. At Composites One, we value collaboration, and sharing ideas so that we can grow and drive continuous improvement and innovation together.

**Join us in creating a brighter future for the customers we serve**

**About Us**:
**Composites One LLC** is the leading supplier of essential materials for
**Wind Energy, Aerospace, Defense, Consumer Recreation **and
** Construction Composites Manufacturing. **We have a global presence and operate 44 North American distribution centers. As a family business, for over 60 years we have had a culture that treats each Team Member with respect and
**offers opportunities for growth and personal success.**

**Commitment to Diversity, Equity, and Inclusion**
At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

**Responsable soutien technique**

**Composites One LLC** est le principal fournisseur de matériaux essentiels pour les secteurs de l'énergie éolienne, l’aérospatiale, la défense, des loisirs grand public et de la fabrication de matériaux composites pour la construction. Nous sommes présents à travers le monde et exploitons **44 centres de distribution** en Amérique du Nord. En tant qu’entreprise familiale, depuis plus de 60 ans, nous cultivons une culture de respect envers chaque membre de l’équipe et qui offre des op