General Manager, Park Royal Swim

**Who we are**

We are a fast-growing leader in children’s programming who offer high-quality bike and swim lessons across North America.

**Our mission**

We inspire kids to believe in themselves.

**Why **you’ll love working at Pedalheads

**Growth**

Pedalheads has 170+ locations in 40+ cities with 2000+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.

**Culture**

Our people consistently attribute their love of working at Pedalheads to the culture and team. We’re all about creating a supportive, energizing team environment with fun, friendly and driven people.

**Opportunity**

We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

**Purpose**

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there.

**The Role**

We are looking for a lively, energetic person who thrives in a fast-paced environment and lives for multitasking. You love interacting with people, making conversations with ease, and is committed to knowing every customer by name. You are a people leader who creates a playful work environment whilst being able to hold your people accountable.

**Your Responsibilities**

In addition to sharing your ideas on how we can grow, learn and build in this role, you’ll also be responsible for:
**Business Operations**
- Runs a well-run business, establishing a welcoming family focused environment
- Ensures strategic plans are implemented to reach company KPI’s
- Ensures profitability of Park Royal by achieving financial and performance targets
- Ensures that procedures and safety standards are being followed and upheld.

**Leadership**
- Provides leadership, direction, and support to the Park Royal team
- Recruits, mentors, and develops swim staff through a nurturing environment where they can excel through encouragement and empowerment
- Ensures swim staff are adhering to high quality teaching methods and providing an overall fun experience for campers

**Program Development**
- Acts as a trusted communicator, staying informed on program offerings, policies, and changes, and ensuring all key information is shared with your team and applied at the facility
- Works collaboratively with the Marketing Department to successfully implement Marketing initiatives to grow registrations and business
- Supports the building of relationships within the communities and leverage these relationships to promote growth of the Pedalheads brand
- Seek new strategic growth opportunities for daytime programs
- Grows revenue by driving sales and business results through premium customer experience, employee relation, and detail-oriented operations.

**Customer** **Service**
- Provides excellent customer service and takes ownership of elevated customer issues, always aiming to find the best possible solutions, delivered in the best possible way.
- Reviews and analyzes customer satisfaction scores to identify patterns and trends, providing support and guidance to your team to act where required.
- Analyzes performance in quality and efficiency, and drive improvements to meet strategic goals

**Skills, Knowledge and Experience**

**Qualifications**
- A minimum of 5 years’ experience managing a team in an operations environment
- A minimum of 5 years’ experience with customer service and customer relations
- A high proficiency with Microsoft Excel or similar spreadsheet software
- Must have a valid driver’s license

**Assets**
- An undergraduate degree in business, operations, management, or recreation
- Experience working in recreation, children’s programming, hospitality, and/or restaurant industry
- Experience with ADP Workforce Now, scheduling, approving hours
- Experience delivering training sessions to youth (17-24)
- Experience in prospecting and/or sales
- Previous experience with CRM

**Pay and Perks**
- Salary and profit share package commensurate with your attributes. Finding the perfect person for this job is very important to us and we recognize the value in that;
- Personalized benefits through our health and wellness program;
- Retirement benefits - RRSP matching program; (for US take out RRSP)
- We offer above average vacation entitlement to enjoy over the rest of the year, including an annual paid holiday closure;
- Annual professional development allowance;
- Support, including some paid time, for communi