Service Technician

**SERVICE TECHNICIAN (G1 or G2 License)**

We are looking for Service Technician (G1 or G2) for our Thunder Bay and Marathon markets.

**Job purpose**

As a Service Technician, you will be responsible for installing and servicing equipment and tanks based on your certifications and tickets. G1, equipment above 400,000 BTUs, G2, equipment up to and including 400,000 BTUs. The Service Technician responds to requests base on their certifications for the most difficult and unusual repair situations in recognition of their role as the technical and code expert for the service team.

The Service Technician will also be accountable for upholding the highest standards for safety in the service and handling of propane and for conducting regular vehicle inspections and maintenance. The Service Technician will collaborate with a Service Coordinator on a regular and consistent basis for scheduling information and to provide feedback on issues encountered and obtain instructions in relation to day-to-day activities. The Service Technician may be called upon to provide direct daily supervision to a Service Technician or apprentice until achievement of G2 or G1 designation.

**Duties and responsibilities**

This role works closely with the Service & Bulk Coordination Supervisor and Service Coordinator.
- Safe operation of the crane truck and other service vehicles required to perform tank installations, relocations and pickups.
- Maintain, request and stock service truck with inventory. Ensure all necessary parts, materials and supplies, and equipment is available to perform daily work orders and meet customer requests.
- Collect customer signature/stamps and payments for deposit if necessary and utilizing OBTC (On Board Truck Computer) technology.
- Conduct and maintain the highest standard of safety in all activities and operations ensuring compliance with the regulatory bodies and relevant regulations. This includes

conducting and, if applicable documenting, pre and post vehicle inspections, site inspections and visual tank inspections.
- Collaborate with the Service Coordinator frequently for routing and scheduling information. Notify the Service Coordinator of any service, customer, routing, scheduling or safety issues immediately to obtain their guidance and instruction on how to resolve the issue or situation.
- Collaborate with the Market Manager or Field Operations Manager and inform them of any successes, issues or challenges encountered. Obtain their approval for overtime and submit hours worked on a timely basis bi-weekly.
- Provide exceptional customer service by promoting the company and its products and services positively and maintaining good customer relations.
- Seek, identify and capitalize on sales opportunities by providing product information, brochures with basic price and a contact number.
- If the employee is a G1 G2 Service Technician, provide training and direction to G3 Service Technician as required.
- This is an outline of the work involved in this role and is not intended as a complete list of duties or responsibilities.
- All employees are expected to have a willingness to share in the responsibilities and duties of others when necessary to “get the job done” and to contribute their particular skills or expertise, however possible. This will require that the employee develop and maintain a good rapport with all members of our team. This focus will be to the benefit of the employee, our customers and the company.

**Compensation**r.
- G1 Certification with rail, mining and LP tickets: $40.00-$45.00 per hour.
- G2 Certification with LP tickets: $32.00-$36.00 per hour.
- Full time position, Sarjeant Propane will also entertain any gas fitter who is looking for a part time schedule.
- Eligible for paid vacation time.
- Eligible for Group Benefits plan and Group RRSP plan.

**Working schedule**
- The work schedule would consist of 5 shifts per week at 8 hours per day or 4 shifts per week at 10 hours per day.
- Long hours may be required during the busy seasons of May-October in order to meet operational needs.

**Qualifications**
- Must possess a secondary school diploma.
- A minimum of five (5) years’ experience.
- Provincial gas fitter certificates (valid G1, G2, G3 License through Technical Standards and Safety Authority) and record of training are required.
- HVAC certification and qualifications are preferred.
- Advanced technical knowledge of propane appliances, equipment and plant operations.
- Excellent knowledge of B149 code.
- WHMIS and TDG (Transportation of Dangerous Goods) training and certification.
- Valid driver’s license with three (3) years’ experience and clean drivers abstract.
- Must be able to pass pre-employment testing including drug and alcohol screening and a physical.
- Physically fit and able to lift heavy objects on a regular basis.
- Knowledge and ability to use computers, specifically the on-board truck computers.
- Take pride in maintaining positive customer rela