System Support Administrator

4 days ago

Vancouver, Canada Charter Telecom Full time

**Position **Summary**:
***The Systems Support Administrator will work within practiced team environments providing support of customer users, infrastructure, and technology.

**Skills Overview**:
**Responsibilities & Accountabilities**:

- Attend team huddles and be an active participant team planning activities.
- Use provided workflow tools to reflect the status of tickets, tasks, effort/labour etc.
- Identify areas to create, improve and maintain Charter intellectual property in the form of configuration templates, testing guides and other tools that assist in allowing Charter to be efficient and support with high quality.
- Provides timely delivery of customer communications regarding troubleshooting and restoration of services.
- Strong communications skills with ability to translate technical outcomes/stories to layman terms for non-technical users
- Tier 1 & 2 Remote and Onsite Support, Request & Incident resolution
- Develops, maintains, and continually improves standardized work practices.
- Work with aligned vendors for Tier 3 Support
- Assist in establishing governance, process and identify efficiencies.
- Providing reports and activity updates to clients and internal teams
- Engage deeply within the Charter company while becoming active in the company community and culture.
- Attend company town halls and events, focused on bringing people together and aligning to a single vision. Participate actively when appropriate.
- Use available social and collaboration tools to engage broadly with the company in a positive and constructive manner.
- Explore and seize opportunities for growth that benefit both yourself and Charter, aligning with the overall vision.

**Qualifications and Experience**:

- Minimum 3 years of experience in IT User & Infrastructure administration with one or more technologies listed below:

- Administration and troubleshooting Active Directory and Group Policy
- Application support (Cisco VoIP, MS Exchange, M365)
- Exposure to VDI (virtual desktop infrastructure) considered an asset
- Installation, management and troubleshooting Windows Server & PC infrastructure
- Administration and troubleshooting of VMware & Hyper-V Hosts, Networking and Storage environment
- Network management, monitoring and troubleshooting of various Cisco, Juniper, Meraki and Palo Alto Devices
- Network Services (LAN, DNS, VLAN, VPN, Wireless, Cisco Umbrella, Citrix NetScaler)
- Demonstrated ability to obtain and hold industry certifications such as Microsoft, Cisco or other vendor certificates.
- Service Desk support and tooling experience

**Working Conditions**:

- Full-time, Permanent
- Vancouver or surrounding areas only (this is not a remote position)
- Hybrid work environment (1-2 days in the office or customer site)
- Overtime as required
- Participate in the on-call rotation
- If the Systems Support Administrator role sounds like a position you are interested in, we want to hear from you_

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