Csr - Customer Service Representative

1 week ago

Dartmouth, Canada Groupe Touchette Inc. Full time

The **Customer Service Representative (CSR)** will support clients and will be an ambassador of an open and collaborative sales culture.

**ASSIGNED RESPONSIBILITIES**
- Offer exceptional customer service at all times;
- Answer inbound client calls in order to promote the product lines offered by the company or propose alternatives;
- Enter all client orders in the system;
- Follow-up on order and delivery statuses when required by the client;
- Plan out the delivery of special orders with external transport companies;
- Perform inventory searches within our network and with external suppliers when required;
- Assist Territory and Account Managers in executing certain tasks.
- All other related tasks.

**SUCCESS FACTORS**
- Technical background: Your 2 years of relevant experience in sales and distribution and inventory concepts, hopefully in the tire industry, allow you to understand the customers’ needs and offer a great quality service;
- Client oriented: Your desire to offer exceptional customer service and to put customers at the center of your concerns make you an ace in customer service and a valued colleague;
- Organization skills: You are able to manage pressure and prioritize tasks to ensure delays are met and offer an efficient service to the customers;
- Sense of initiative: Proactive and autonomous, you seize every opportunity and use all available resources to solve problems effectively;
- Billingual

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Dartmouth, NS B3B 1B8: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Dartmouth, NS B3B 1B8

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