Order Desk Clerk

2 weeks ago

Ottawa, Canada Morin Supply Full time

**ORDER DESK CLERK**
**OTTAWA, ON**

**BASIC FUNCTIONS**

Responsible for customer needs and customer service. Must respond to customer orders by phone, demonstrate products, and complete sales

**RESPONSIBILITIES**
- Follow up with customers to ensure products and materials have been properly received.
- Meet the store’s operational requirements by creating schedules, supervising employees, and monitoring work results.
- Identify current and future customer needs by establishing relationships with potential and existing clients.
- Ensure availability of goods and services and maintain inventory levels.
- Preserve the store’s stability and reputation by complying with legal requirements.
- Coordinate and enforce policies and procedures related to programs, operations, and personnel to maintain smooth operations.
- Forward credit requests and NSF (non-sufficient funds) checks to the credit manager.
- Provide customers with information on additional items related to their purchases.
- Stay informed about the products sold, their usage, pricing, and new products on the market.
- Attend and participate in all company-sponsored training programs as needed.
- Receive incoming store orders in accordance with procedures.
- Support e-commerce activities.
- Inform management of the need to repair or replace structural materials or display systems.
- Maintain inventory of cleaning supplies.
- Notify management of the need for additional safety data sheets.

**EDUCATION**

High school diploma or General Equivalency Diploma (GED)

**EXPERIENCE**

2 years of experience in commercial/retail sales or an equivalent combination of education and experience

**SKILLS, KNOWLEDGE, AND ABILITIES**
- Must be fully bilingual (written and spoken) in English and French.
- Proficient with Microsoft Office Suite (Word, PowerPoint, Excel)
- Strong customer service focus during client interactions.
- Ability to work independently and as an active team member.
- Ability to effectively present information in one-on-one or small group settings.
- Ability to understand and carry out detailed written or oral instructions.
- Ability to stay organized and multitask.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals.
- Ability to calculate rates, ratios, and percentages and to draw and interpret bar graphs.
- Problem-solving, time management, and decision-making skills.
- Information analysis and documentation skills.
- Strong phone skills, oral communication, active listening, and interpersonal skills.
- Knowledge of building materials and the market (an asset)
- Experience with Biz Track or another POS Software (an asset)

**PHYSICAL REQUIREMENTS**
- Must be able to sit for extended periods.
- Must be able to stand for extended periods.
- Must be able to climb, balance, bend, kneel and stretch, with manual dexterity and keen depth perception and field of vision.
- Must be able to bend, or squat down to floor level repeatedly.
- Reach overhead to retrieve materials.

**WORK ENVIRONMENT AND PHYSICAL CONDITIONS**
- Required to wear prescribed personal protective equipment in designated areas.
- Work is performed indoors in a temperature-controlled environment.

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