Call Centre Agent

1 week ago

Calgary, Canada Yardworx Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 to 44 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 3 years to less than 5 years
- or equivalent experience
- ** Work setting**:

- Urban area
- Business sector
- Private sector
- Sales
- ** Tasks**:

- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Perform data entry
- ** Supervision**:

- Data entry clerks
- ** Computer and technology knowledge**:

- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- ** Type of experience**:

- Call centre
- ** Security and safety**:

- Driver's validity licence check
- ** Transportation/travel information**:

- Own transportation
- Own vehicle
- Valid driver's licence
- ** Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Overtime required
- Tight deadlines
- Work under pressure
- Repetitive tasks
- ** Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- ** Screening questions**:

- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?
- ** Financial benefits**:

- Group insurance benefits

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