Organizational Change Manager

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

**OVERVIEW**:
Alberta Blue Cross® is seeking a temporary (12-months) experienced OCM Change Manager to develop, execute and lead Organizational Change Management strategies for a portfolio of projects and initiatives.

Learning & Organizational Development is a fast paced and dynamic environment supporting Alberta Blue Cross® team members through training, learning strategies and change management. Relationship building, teamwork, collaboration and a customer-centric mindset are critical for success in this role.

Informed by Prosci® and the ACMP® Standard, the OCM Change Manager will work in partnership with Project Managers, Business Sponsors and key stakeholders to lead the people side of change initiatives. The role may include executing change management plans, including communications and training deliverables, or determining appropriate contractor requirements and providing oversite and support for the execution of change strategies to ensure their services are tailored to meet our specific needs and culture.

In return you will be surrounded by a supportive and passionate team and people-oriented leaders who will be dedicated to your success.

This position provides work flexibility through a mobile work style and may require occasional travel to our corporate office in Edmonton.

**WHAT YOU WILL DO**:

- Work with senior leaders to create transformational change strategic plans that may contain multiple projects and initiatives and ensure messaging is aligned with our overarching organizational change strategy.
- Develop or support the development of change management plans, including communication and training plans, to prevent and mitigate resistance to change and to facilitate smooth transitions.
- Collaborate with project teams to integrate change management activities into project plans.
- Coordinate and support the execution of change initiatives across different departments or teams.
- Collaborate with or act as the training resource to build and deliver appropriate training and support to meet the unique needs of team members.
- Craft strategic communication plans and tailor communication materials and key messages to effectively engage and inform stakeholders throughout their change journey.
- Track and evaluate the progress of change initiatives, identifying areas for improvement, and implementing corrective actions.
- Define metrics and evaluation criteria to measure the success of change management efforts.
- Collect and analyze data to assess the impact of change initiatives on organizational performance.
- Generate reports and insights to communicate the outcomes and benefits of change management efforts.
- Continuously monitor and adjust change strategies based on feedback and evaluation results.

**WHAT YOU WILL HAVE**:

- Relevant post-secondary degree, such as Business, Communications, Organizational Development, Adult Education, or Human Resources.
- Prosci® certification and OCM Continuing Education Certificate from an accredited college or university or CCMP® Certification (completed or in progress).
- At least 5 years Organizational Change Management experience leading the people side of large Information Technology or transformational organizational change.
- Acute business acumen and understanding of systems implementations, organizational issues and the challenges presented by change.
- Ability to establish and maintain strong relationships.
- Experience in partnering with organizational leaders to identify opportunities and deliver effective approaches that generate results.
- Ability to persuasively communicate and collaborate with others at all levels within the organization and influence others to move toward a common vision, without direct authority.
- Organized with a natural inclination for planning strategy and executing tactics.
- Strong research and problem-solving skills with the ability to prioritize, multi-task and find the root cause to problems.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we