Current jobs related to Deal Desk Analyst - Ottawa - Vonage
-
Deal Desk Analyst
4 weeks ago
Ottawa, Canada Twilio Full timeWho we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote‑first work, and strong culture of connection and global inclusion...
-
Deal Desk Analyst
4 weeks ago
Ottawa, Canada Twilio Full timeWho we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote‑first work, and strong culture of connection and global inclusion means...
-
Service Desk Analyst
1 week ago
Ottawa, Canada Carleton University Full time**Duties and Responsibilities**: The Service Desk Analyst works under the supervision of the ITS Service Desk Supervisor to provide technical support to faculty, staff and students. Operating as a single point of contact for service, the Analyst provides front line telephone, walk-in, and/or on-site consulting support by logging and handling all incidents...
-
Service Desk Analyst
2 weeks ago
Ottawa, Canada Carleton University Full time**Duties and Responsibilities**: The Service Desk Analyst works under the supervision of the ITS Service Desk Supervisor to provide technical support to faculty, staff and students. Operating as a single point of contact for service, the Analyst provides front line telephone, walk-in, and/or on-site consulting support by logging and handling all incidents...
-
Service Desk Analyst
2 weeks ago
Ottawa, Ontario, Canada Carleton University Full timeDuties and Responsibilities:The Service Desk Analyst works under the supervision of the ITS Service Desk Supervisor to provide technology services and support to affiliates, faculty, staff, and students. The Analyst provides front line telephone, walk-in, email, service management portal and/or on-site consulting support and solutions by handling incidents...
-
Service Desk Analyst
1 week ago
Ottawa, Canada Nova Networks Full timeNOVA Networks is seeking Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint. You are “cool” under pressure demeanor and confident, alert voice will go a long...
-
Service Desk Analyst
6 days ago
Ottawa, Ontario, Canada Arsenault Full timeOur client is seeking a Service Desk Analyst to respond to and diagnose problems through discussions with their end users. This includes problem recognition, research, isolation, and resolution steps. The Service Desk team supports the employees with various technical needs including both hardware and software. As a service desk analyst, you will be...
-
Service Desk Analyst
4 weeks ago
Ottawa, Canada Infosys Full timeService Desk Analyst at Infosys Job Description Infosys Public Services is seeking a Service Desk Analyst. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle, including Requirements Elicitation, Application Architecture definition and Design; play an important role...
-
Bilingual Service Desk Analyst
7 days ago
Ottawa, Canada Nova Networks Full timeNOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint. You are “cool” under pressure demeanor and confident, alert...
-
Bilingual Service Desk Analyst
4 days ago
Ottawa, Canada Nova Networks Full time**Position Description**: NOVA Networks is seeking a Bilingual Service Desk Analyst has a strong knowledge of O365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint. You are “cool” under pressure demeanor and...
Deal Desk Analyst
2 weeks ago
**Vonage Mission**:
Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.
**Why this role matters**:
Your contribution will be essential to win deals, increase Vonage market share and grow the revenue stream.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
**What you'll do**:
- Work with Sales Teams in building price quotes for customers, including our largest and most strategic accounts
- Actively collaborate with Operations, Finance, Legal, Product teams to optimize the on-boarding process of customers
- Provide analysis around trends in customer requests and pricing. Take action on trends revealed, driving changes in pricing and costs
- Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk team
- Train and advise Sales and any other stakeholders on pricing, quoting, on-boarding process and best practices
- Define and manage projects to deliver further operational efficiencies
- Mentor more junior team members in developing competitive commercial offers
**What you'll bring**:
- You are a self-starter, initiator
- Customer focused - Always thinks first about the needs of his/her internal customers.
- You are delivery-focused
- You are curious and informed - Stays on top of the latest in product, pricing, and industry news
- You are structured in your approach
- You are not afraid to challenge authority to get things done
- You put the company objectives ahead of your own
- Comfortable in a fast pace, global & multicultural environment
- Bachelor's degree required; Business, Economics, Finance or Accounting undergrad majors preferred
- 2+ years of experience in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peers
- Strong analytical skills
- Excellent communication skills
- Problem solving
- Excellent Excel skills and data manipulation
**What's in it for you**:
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
- Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location._
**#LI-MB1**
**#LI-REMOTE
