Service Agent, Guests

5 days ago

Kelowna, Canada Fairfield Inn by Marriott Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year
- or equivalent experience
**Work setting**:

- Hospitality industry
- Urban area
- Hotel, motel, resort
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service
**Computer and technology knowledge**:

- Word processing software
- Internet
- Opera
**Transportation/travel information**:

- Own transportation
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Green job**:

- Involves duties and responsibilities that lead to positive environmental outcomes
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Long term benefits**:

- Life insurance
- Maternity and parental benefits
- Other benefits
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site amenities
- Team building opportunities
- Parking available
- Wellness program

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