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Guest Service Agent

2 weeks ago

Kelowna BC VY P, Canada Bellstar Hotels & Resorts Full time

We're always looking for amazing people to join our team. Here at Bellstar, we "think like a guest, and act like an owner", and look for team members who try to make every stay an unforgettable experience for guests.

The Guest Service Agent plays an important role as the first person who greets our guests. Guest Service Agents need to act with honesty, integrity, and be professional at all times. Our Guest Service Agents must do their best to make our guests stay amazing from the time they arrive to the time they depart.

This job might be for you if:

You like helping people. You are friendly, patient, and calm under pressure. You love taking on challenges and finding solutions. You communicate clearly, speak well, and can explain just about anything to everyone. If this sounds like you, we can't wait for you to join our team

Responsibilities for this role include:

  • Greeting all guests & visitors in a friendly and professional manner
  • Processing check in and check out according to Bellstar procedures
  • Answering phone calls in a friendly and professional manner and answer all guest questions and concerns
  • Creating reservations and processing special requests
  • Verifying billing, processing payments and presenting charges statements
  • Handling all guest complaints and concerns in a timely and professional manner, keeping the appropriate Manager informed or involving Manager as needed
  • Being knowledgeable of all hotel facilities and services
  • Provide accurate and compelling tourist and destination information to guests and owners
  • Handling all transactions including cash, debit, and credit tenders, with confidentiality in mind
  • Always maintaining a clean and organized workspace, ensuring front desk is always stocked with office supplies
  • Complying with all legislative requirements and internal standards, policies, and procedures while upholding the company's core values
  • Other relevant and related duties as assigned

The "must haves":

  • Previous customer service experience, preferably in hospitality
  • Strong verbal and written English communication skills, with the ability to follow written and verbal instructions
  • Committed to delivering the highest level of guest service and satisfaction
  • Ability to work under pressure in a fast-paced environment
  • Ability to work in a team environment, and on your own
  • Great organizational, multi-tasking and problem solving skills
  • Ability to work a variety of shifts including days, nights, weekends, and holidays
  • Physical ability to stand for long periods of time
  • Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role

The "nice to haves":

  • Previous Front Office experience in a full-service hotel
  • Previous experience with hotel reservation systems
  • Valid certification in First Aid

What you can expect from us:

  • A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
  • A growing company with opportunities for advancement, relocation, and development
  • A robust benefits package, for qualifying employees, that includes dental and medical coverage
  • Annual, corporate wide, salary and wage reviews
  • Enrollment in the employee discounted rates program for use at any of the Bellstar Hotels & Resorts managed properties
TRK

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Store discount
  • Vision care

Ability to commute/relocate:

  • Kelowna, BC V1Y 9P4: reliably commute or plan to relocate before starting work (required)

Language:

  • English (required)

Work Location: In person