Service Desk Analyst

7 days ago

Winnipeg, Canada Oxygen Technologies Full time

Oxygen Technologies, a leading Managed Services Provider, is looking to add an IT Support Technician - Tier 1 to our growing Winnipeg team

Our organization offers a variety of technical solutions to clients so that they make work smarter, not harder, with the goal of providing clients with the best, most reliable IT experience possible.

**Responsibilities and Duties**
- Install, configure and support computer hardware, including workstations and network equipment
- Document work completed and resolution in our incident tracking system with high attention to detail
- Ensure client documentation is always updated
- Ensure timesheets are accurate and updated in real-time
- Provide on-call support on rotation as required (typically 1 week per quarter)

**Qualifications and Skills**
- 2+ years of related IT experience preferably in a Managed Services environment - This is an entry-level to intermediate technical role
- Certification or extensive experience in relevant technology (e.g. Microsoft, VMware or Cisco)
- Virtualization - VMWare and Hyper-V
- Windows Server 2012+
- Exchange and Microsoft 365
- Active Directory administration
- Group Policy administration
- Understanding of networking concepts including switches, routing, firewalls, etc
- Windows DHCP and DNS administration
- Experience with PSA and RMM tools would be an asset
- Self-motivated and dedicated team player
- Exceptional problem solving and interpersonal skills
- Excellent communication and customer service skills
- Valid driver’s license and regular access to a vehicle

COVID-19 precaution(s):

- Plastic shield at work stations
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely
- Flexible after probation

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Do you live in Winnipeg or surrounding communities?

**Experience**:

- IT support: 3 years (required)

**Language**:

- exceptional English, both written and spoken (required)

Licence/Certification:

- Class 5 drivers license & access to a reliable vehicle (required)

Work Location: In person

Application deadline: 2024-10-04

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