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Resident Manager

2 weeks ago

Lower Mainland, Canada AFFORDABLE HOUSING SOCIETIES Full time

**BUILDING SERVICE MAINTENANCE WORKER (BSMW)**

**The Job**

The Affordable Housing Societies - one of BC’s largest not-for-profit affordable housing providers has an immediate opening for a permanent full time **Building Service Maintenance Worker **for a beautiful property in one of downtown Vancouver’s most coveted neighbourhoods. At Affordable Housing Societies, we’re all about “Making People’s Lives Better” --- for our tenants, for their families, and for our employees. Join an exceptional group of diverse, caring, dedicated and passionate people who are inspired to make a difference in people’s lives by delivering an experience that is authentic, personalized, and memorable for more than 10,000 people across the Lower Mainland. AHS is a close-knit team of professionals that provide the very best quality service to our tenants and communities we support.

**Reporting to the Resident Manager** _(with oversight from the Property Manager,)_ the Building Service Maintenance Worker (BSMW) serves a key role in furthering the organization’s goals and objectives and ensuring the Mission to _“provide quality, affordable rental homes so that families and individuals can thrive.”_ The BSMW is responsible for the general maintenance, servicing and repairs to the building, equipment, furnishings, fixtures, and the surrounding grounds to ensure things remain in proper working condition and appearance. The BSMW is responsible for maintaining a safe and secure environment for residents, visitors, and all staff members. The BSMW serves as the landlord’s representative in matters of building management at the site. The position functions as the front-line contact for safety through the effective operation, maintenance, and repair of the buildings and site.

**About You**:
As the BSMW, you are a positive, detail-oriented, and passionate maintenance professional who wants your work to have a lasting meaningful impact for individuals and families, through excellent management of the properties and homes in which they live. You have a track record of effective tenant relations, facility maintenance and security, including compliance with municipal and provincial regulations. You genuinely enjoy providing exceptional customer service and building maintenance. You enjoy creating an environment that feels like home - a clean, safe, and well-maintained property. You have a passion to maintain a great environment for residents. You love seeing people satisfied with the beautiful condition of our building. You love interacting with tenants who have life experience and stories to tell. You espouse the values of integrity, kindness, and compassion, and take seriously the social responsibility of effectively managing the housing of individuals of various backgrounds including many who are highly vulnerable. You understand and are empathetic to the many reasons individuals find themselves in precarious housing situations including trauma, addictions, mental health challenges and the confidentiality that goes along with it.

**Specific Duties & Responsibilities Include**:

- Performs minor building, suite, and site maintenance/repairs
- Identifies and records maintenance issues, repairs, and building upgrades required
- Effectively communicates and tracks daily priorities with shift partner and team
- Coordinates contractors and trades personnel to perform more extensive maintenance work and emergency repairs
- Processes and completes work orders and purchase orders
- Performs daily checks of all building systems and completion of required daily maintenance logs
- Inspects and maintains appearance of the common and public areas; clears all interior and exterior common areas daily, keeping grounds, sidewalks, roadways, and garbage disposal areas clean and free of litter
- Maintains the integrity and compliance of recycling programs
- Maintains and organizes storage rooms, bike rooms, and underground parkade
- Ad hoc cleaning as required
- Manages supply and stock purchases within an authorized spending authority level
- Completes incident reports as necessary
- Delivers tenant and building notices and forms as requested
- Prepares vacant suites for new tenants moving in; facilitates and performs the work required to restore the suite to a good and clean condition
- Maintains records of suite repairs
- Assists with other coordination of tenant move-in & move-out activities, including keys/fobs
- Address’s tenant maintenance and safety concerns in a timely and professional manner
- Promptly answers and determines emergency calls (including outside regular working hours) and notifies appropriate authorities when required
- Performs unit inspections and assists with annual inspections as required
- Other related duties as assigned

**Knowledge, Skills, Abilities and Attributes**:

- Strong knowledge of building structures and systems and an ability to recognize and address deficiencies
- Demonstrated knowledge of th