Vip Support Advisor

2 days ago

North York, Canada Direct Travel Full time

VIP Corporate Travel Support - Apollo - Remote

Position Overview

As a key member of the VIP Corporate Travel Team within our Eastern/West Region, the VIP Support will be responsible for Support of the VIP Corporate Travel Team for the East/West Regional offices. This role will work closely with the entire VIP operations team and report to the VIP Manager.

This is a remote role.

**Responsibilities**:

- Daily processing of VIP reconfirmations for both Sabre and Apollo reservations
- Monitor and work Schedule Change queues
- Monitor and work Error queues for online reservations
- Support proactive flight monitoring process
- Assisting with Hotel vpay/prepays/Direct bills
- Process tickets with unused credits/anyone tickets for all applicable OBT bookings
- Charge after hours fees daily
- Charge missed service fees from daily report
- Research and diagnose of issues or questions from customers or co-workers
- Back-up for the Ontrack process/queues
- Process pay seats as requested by staff
- Practice phone/communication skills in prep for joining the agent call rotation
- Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
- Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
- This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Basic Qualifications
- Minimum five years of corporate consultant experience
- Must demonstrate industry knowledge
- Proficiency in Sabre and Apollo GDS
- Ability to meet and exceed required performance standards
- Excellent customer service skills
- Excellent verbal and written communication skills
- Minimum knowledge of Outlook skills and basic Microsoft platforms
- Must be able to lawfully work within the US and have unrestricted work authorization for US
- Direct Travel is an EOE/AA/Veteran/People with Disabilities employer._

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