Winter 2025 Student

**Job Summary**

**Please note**: This posting is for a 4-month Winter 2025 **STUDENT** placement with a start date of January 2025 and end-date of April 2025. In order to be eligible for this 4-month Student position, you must either:

- Be returning back to school after the work term end-date of April 2025; or
- If you are not returning back to school (i.e. are graduating in December 2024/April 2025), but you require the work term as a mandatory component to in order to graduate successfully.

**What is the opportunity?**

The Lead, Operational Procedures will help support a dynamic Process Strategy team that is situated across two geographic locations. He/she will maintain, develop and enhance the operational procedures as Fraud Operations continues to build on the foundational routines and simplify delivery of solutions to our partners. The role will entail supporting the process owners and operational teams by keeping the operational procedures current and relevant. They would also be responsible to support procedure changes related to Fraud initiatives aligned with the strategy and objectives of the Operational Initiatives team.

**What will you do?**
- Support all Operational Procedures related to Fraud Advice Center and Fraud Operations.
- Responsible to maintain, govern, archive, and implement changes to operational procedures resulting from business objectives and priorities in accordance with defined Service Level Agreement (SLA)
- Manage risks, issues and decisions related to Fraud Management procedures library and knowledge base to mitigate and communicate quickly to meet original objectives or revised and approved objectives.
- Participates in initiatives aligned to identifying opportunities for procedure improvement and simplification consistent with the Fraud Management vision.

**What do you need to succeed?**

Must have
- Willingness to learn tools and techniques for planning, monitoring and controlling procedural requests.
- Demonstrated prioritization and coordination skills with the ability to work to multiple deadlines.

Nice to have
- Experience with MS Visio

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team

**Job Skills**

Communication, Computer Literacy, Detail-Oriented, Interpersonal Relationships, Listening Effectively, Personal Development, Personal Initiative

**Additional Job Details**

**Address**:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
PERSONAL & COMMERCIAL BANKING

**Job Type**:
Student/Coop (Fixed Term)

**Pay Type**:
Salaried

**Posted Date**:
2024-09-05

**Application Deadline**:
2024-09-13

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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