Travel Consultant

2 weeks ago

Etobicoke, Canada VAS Canada Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- or equivalent experience
**Tasks**:

- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Attend to cancellations and schedule changes
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
**Computer and technology knowledge**:

- MS Office
- Sabre
**Travel bookings**:

- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
- Adventure travel
**Type of experience**:

- Call centre
**Geographical areas of specialization**:

- Canada
- United States
- Western Europe
- Central Europe
- Eastern Europe
- Northern Europe
**Security and safety**:

- Criminal record check
**Work conditions and physical capabilities**:

- Tight deadlines
- Attention to detail
- Sitting
- Work under pressure
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Dedication
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Bonus
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)

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