Fixed Operations Manager

2 weeks ago


Summerside, Canada D. Alex MacDonald Ford Full time

**Job Title**: Fixed Operations Manager
**Location**: D.Alex MacDonald Ford Ltd.
**Department**: Service / Parts
**Reports To**: General Manager / Dealer Principal

**Job Type**: Full-time

**Job Summary**:
We are seeking a results-driven **Fixed Operations Manager** to lead our Service and Parts departments. This role is key to the overall success and profitability of our dealership by driving operational excellence, customer satisfaction, and team development — all while upholding the company’s core values.

**Our Core Values**:
At D.Alex MacDonald, everything we do is guided by our core values. We are committed to:

- **Integrity** - We do the right thing, even when no one is watching.
- **Customer Focus** - We satisfy our customers with superior quality, value and service.
- **Loyal** - We value our product, fulfill our promise and stand by our brand.
- **Accountability** - We take ownership of our roles, responsibilities, and results.
- **Strive for Greatness** - Enjoy and be great at your job.

We expect every team member — and especially our leaders — to model and reinforce these values every day.

**Key Responsibilities**:

- Lead and manage the daily operations of the **Service** and **Parts** departments.
- Maximize departmental profitability through effective planning, staffing, and execution.
- Monitor and drive performance against KPIs including gross profit, labor efficiency, hours per RO, and customer satisfaction scores.
- Maintain and elevate customer service standards; handle escalated customer issues with professionalism and care.
- Recruit, train, and develop high-performing team members aligned with our company values.
- Ensure compliance with OEM guidelines, warranty policies, and dealership procedures.
- Oversee inventory management for parts to ensure optimal availability and minimize waste.
- Develop marketing strategies and service programs to drive retention and increase service traffic.
- Collaborate with Sales and Finance departments to ensure seamless customer experiences.

**Qualifications**:

- **Experience**: Minimum of 5 years in dealership setting with at least 2 years in a leadership capacity.
- **Education**: High school diploma or GED required; post-secondary education or certifications preferred.
- **Skills**:

- Strong leadership and team development capabilities
- Exceptional communication and problem-solving skills
- Financial and operational acumen; able to interpret and act on performance data
- Proficient in dealership management systems (DMS)
- Knowledge of OEM standards, warranty processes, and service best practices

**Compensation & Benefits**:

- Competitive base salary + performance-based bonuses ranging from $70,000 to $85000.
- Medical, dental, and vision insurance
- Paid time off and holidays
- Ongoing training and professional development opportunities

**Work Environment**:
This role operates within both administrative and shop floor settings. Occasional evenings or Saturdays may be required based on business needs.

**Lead with purpose. Drive performance. Inspire your team.**

Pay: $70,000.00-$85,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match

**Experience**:

- Dealership: 5 years (preferred)

Work Location: In person



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