Customer Success Manager, Enterprise
1 week ago
**About Us**: **About the role**: - Work closely with customers post-sale to help drive initial adoption and uncover growth within a portfolio of 30-40 enterprise accounts. - Create and manage your pipeline of upsell and growth opportunities coordinating with Sales and Product teams to build buy-in and map new features to customer’s business goals as part of a customer’s comprehensive success plan. - Meet with your customers over screen share to unblock and drive meaningful adoption based on defined success plans. Strategize product enhancement adoption and deployment that map to the customer’s business goals, negotiate renewals and mitigate churn risk. - Become an Airbase product expert. Learn the ins and outs of the product so you can speak eloquently to best practices and solutions for your clients' needs. **What you'll bring**: - At least 4 years of customer success experience at a SaaS company. - Accounting background strongly preferred. - Fluent in English with ability to communicate clearly and confidently. - Experience managing enterprise / top tier customers within a SaaS environment - Experience managing a revenue-based quota. - Experience creating and delivering high quality QBRs to executive and leadership teams. - Experience managing de-escalations and coordinating feedback and discussions between customerproduct teams. - Ability to work and learn at a fast pace. - Previous experience of working with US/Western European customers. - Understanding of startup business environment. - Ability to work around a 9am-5pm Pacific Time Zone schedule. - Ability to build rapport and trust with champions and your colleagues in a remote setting. - Passionate about joining a small team and building a company. **Nice to Haves**: - Experience with spend management tools or working with finance and accounting teams. - Basic understanding of accounting and finance at startups. - Experience creating and implementing playbooks and workflows in Customer Success platforms (experience using Totango is a big advantage). LI-Remote
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Enterprise Customer Success Executive
2 days ago
Remote, Canada Meltwater Group Full time**Description** What We’re Looking For: Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their...
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Strategic Customer Success Manager
7 days ago
Remote, Canada SysAid Technologies Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking a Customer Success Manager for our Strategic/Enterprise Customer Segment to join our team l to support some of our largest Global customers. Your primary responsibility will be to drive net retention, and usage, and build customer relationships....
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Customer Success Manager
1 week ago
Remote, Canada Igloo Software Full time**Why this role is important**: The Customer Success Manager is responsible for ensuring customer adoption, creating advocacy for the Igloo platform, developing referenceable relationships, and most importantly creating the strategic business development plan and customer success path. The Customer Success Manager has exceptional relationship & interpersonal...
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Customer Success
2 weeks ago
Remote, Canada Mentorly Full time**Job details** We're Mentorly, a creative, fast-growing Saas business, providing our unique mentorship-focused solution to businesses looking to streamline the management of their mentorship and learning and development initiatives and overall improve engagement among participants. Mentorly is a trusted leader in mentorship with clients spanning North...
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Customer Success Manager
1 week ago
Remote, Canada Athennian Full time**Customer Success Manager** **Full-time, Permanent** **Remote within Canada** **Company Overview** Athennian increases trust in business. Our products help legal, finance, and tax teams be transaction and audit-ready by organizing business entity and corporate structure information. Over 370,000 business entities in almost every country are managed on...
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Vp, Customer Success
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Remote, Canada KEV Group Full time**About Us**: KEV Group is an enterprise SaaS company providing online payment and accounting software to simplify student activity fund management in schools. KEV’s easy - to-use web-based software automates the collection, disbursement and management of student funds, thereby reducing the time it takes to receive and account for all school activity fees...
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Customer Success Manager
1 week ago
Remote - Canada Knak Full timeKnak is a mission-driven companyWhy? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is...Empowering people to be creative.That's why Knak exists.We are a world-class enterprise email and landing page creation...
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Enterprise Manager, Account Management
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Remote, Canada Docebo Full timeHey you! Want to work for one of the fastest growing SaaS companies in the world? We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to...
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Customer Success Manager
1 week ago
Remote, Canada Expedibox Full time**Your Role at Expedibox** Expedibox specializes in the sale and operation of smart parcel lockers that connect, simplify, and optimize the shipping and receiving of parcels. As one of Canada's leaders, we are excited to expand our team and are looking for a bilingual Customer Success Manager to serve and retain our existing customer base. If you are...
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Customer Success Manager
1 week ago
Remote, Canada CATERED CLUB Full timeAbout Catered ClubCatered Club is a fast-growing corporate catering platform that helps offices effortlessly order meals for teams of 10–250+ people. We work with curated local restaurants to deliver seamless, reliable, and delightful catering experiences for companies—whether it's recurring weekly lunches, meetings, or special events.We're building the...