Technical Support Representative

2 days ago

Calgary, Canada AWARE360 LTD Full time

Education: College/CEGEP
- Experience: 1 year to less than 2 years
- or equivalent experience
- ** Tasks**:

- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
- ** Security and safety**:

- Criminal record check
- ** Work conditions and physical capabilities**:

- Tight deadlines
- Attention to detail
- ** Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- ** Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- ** Financial benefits**:

- Group insurance benefits
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week

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